Toll Brothers reviews

If you are not in one of those nice positions I've referred to, you aren't recognized. It's unfortunate when you consider most of those people have had careers in sales, management, education, and more, but because they are lower in the chain than sales managers and corporate level workers, no one values their opinions. This company is painfully slow to promote. There seems to be a disconnect between corporate level not in the field, and those of us who work every weekend and most holidays. They pretend to know what that is like, what is current in design, etc but in reality, they've lost touch just a little. The PAPERWORK and the PROCESS involved in writing a contract is NUTS! Also, even just one FULL weekend off per QUARTER would be a blessing. We have many black-out periods for vacation.

Toll Brothers has a traditional corporate culture that among other things is hierarchical and seemingly outdated. The N.E. Division leadership is weak and disconnected and has created the perception among their employees that they are only concerned with meeting their numbers. Training is "on the job" which one would expect to a degree but for a company with such strict procedures and proven methods, seems like a very inefficient way of preparing their employees for success. The division's project managers are micromanaged to the extend that they have taken away most of the PM's ability or desire to make a meaningful decision or think outside the Toll Bros box. Turnover is rampant while the hiring of replacements is painfully slow and in some cases never happens. Employees are shuffled around and the cycle continues as the remaining players assume the workload from those who have left and quickly become overwhelmed, overburdened and disillusioned to the point of leaving the company. The employees with the longest tenures are often the most disgruntled and disaffected and feel entitled to complain openly in front of their fellow employees creating a toxic work environment for all. This attitude permeates through to some employees' attitudes towards homeowners and in some communities has resulted in contentious relationships between Toll Brothers and HOAs.