Tom James Company reviews

3.8

70% would recommend to a friend

(892 total reviews)
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Todd Browne

90% approve of CEO

73% positive business outlook

Tom James Company has an employee rating of 3.8 out of 5 stars, based on 892 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Tom James Company employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

892 reviews
1.0
Nov 4, 2013

100 % commission

Recommend
CEO approval
Business Outlook

Pros

you learn how to run a business

Cons

no money, 100 % commissions, unprofessional work environment.

2.0
Aug 15, 2025
Recommend
CEO approval
Business Outlook

Pros

You look like you make money

Cons

This company is stuck in an older era, where making 85 phone calls a day (the expectation) will lead you to a fruitful life. It is a very small percentage of people who last longer than 3 years due to the fact that after the (admit-ably decent training) you can go elsewhere and make so much more money, inclusive of a base pay. You are expected to schlep around the city hauling people’s clothing in all of the elements, only to get stood up 50% of the time. Clothing is rarely if ever people’s priority of the day so you’re always on the back burner. Once you do establish a book of business you are essentially forced into hiring (babysitting) a new person right out of college who takes up all of your time, then they will quit if you don’t quit first. Then it’s a massive rinse and repeat cycle. Tens of thousands of people have started a career at Tom James but their sales force has never been more than 600. Do not buy into their long term wealth building strategy of buying their stock. You’re better off investing elsewhere. They recently decreased the per unit pay which was already a joke for how much work you have to put in.

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Tom James Company Response
9mo
Our opportunity, which is more entrepreneurial in nature than most, does have its share of hard work and long hours at certain times and seasons, especially when starting out. It is great that you were able to persevere and build your business up to the level of achieving our trips. There are just one thing we would like to point out from a factual standpoint just for a balanced understanding on a few topics: We do not force anyone into leadership, period. Of our 450 person sales force, approximately 200 are in some form of leadership and 250 are not. While our leadership opportunity is a great career path, it is not for everyone. Our desire is for each Sales Professional to take from the overall opportunity the parts that resonate with them and build in that direction. Outside of that clarification, again, we are thankful for the review and wish you all the best in your next endeavor!
1.0
Mar 5, 2022

An experience

Recommend
CEO approval
Business Outlook

Pros

You definitely learn a lot

Cons

Unbelievable experience. This was honestly the worst job I have had. They harass you to buy overpriced clothing while forcing you to chase down people on the street to buy clothes…. It is a very degrading job with little to no pay. They make it seem like the best job in the world, but it is a bunch of make believe. They lie about how the company is doing….. do not work here…

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Tom James Company Response
4y
As a company that really strives to build and develop people, we're sorry to hear you had a less that 5-star experience. If there are any situations that you would like to discuss privately in more detail, we are always open to talking—just email careerdivision@tomjames.com. We want you to know that Tom James values your review and takes all comments into consideration. Without being argumentative, we do like to take the opportunity when relevant to point out to any potential readers feedback that is factually incorrect. While we appreciate feedback of any variety, it's also important to be factual. - No one is required to purchase our clothing. Like most companies, we offer our products at heavy discounts to our employees. But by no means do we require employees to participate. - We have recently implemented a new, robust pay plan structure in part in response to concerns like yours. Tom James provides fully comprehensive medical coverage, a robust benefits program, and our employees are W2'd employees. We offer a traditional 401(k) matching program, employee ownership, and also a profit sharing program where we share our profits back to the employees at the end of each year. - We are proud of the fact that Tom James has remained profitable during the pandemic. This is due to our ability to pivot our business model, but even more so because of our dedicated and hard-working Sales Professionals, both new and tenured, of whom we are very proud. I am sorry if you didn’t get the chance to grow your career at Tom James like many others have. Thank you for taking the time to leave a review. We will you all the best in your future endeavors.
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Glassdoor has 964 Tom James Company reviews submitted anonymously by Tom James Company employees. Read employee reviews and ratings on Glassdoor to decide if Tom James Company is right for you.