Torrid reviews

3.3

48% would recommend to a friend

(1,642 total reviews)
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Lisa Harper

47% approve of CEO

36% positive business outlook

Torrid has an employee rating of 3.3 out of 5 stars, based on 1,642 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Torrid employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

2K reviews
3.0
Jun 23, 2023
Recommend
CEO approval
Business Outlook

Pros

- Meaningful work that changes customers' lives in a positive way - Genuine dedication to making a well-designed product that fits and flatters customers (not junky fast fashion) - Transparent, communicative leadership keeps everyone abreast of the business' health/ups and downs through each fiscal quarter - Remarkably low turnover rate by today's standards - Quarterly bonuses are decent when fiscal results are surpassed - Elegantly decorated and well lighted office - Fun, energetic, and friendly coworkers

Cons

- CCO (formerly CEO, President, SVP Design) is a well-known bully and narcissist. Employees and organizational peers are visibly frightened by her; it's an open secret. CCO parked illegally in the handicapped spot in front of HQ entrance for YEARS despite being able bodied. Backstabs and overrides other executives regularly, causing productivity loss and confusion in other departments. Believes rules don't apply to her. Requires excessive attention, applause, credit, flattery, Instagram likes and follows. Large painted portrait of her DRESSED AS A QUEEN hangs in her office. - Salaries are 15-30% less than at comparable companies - Top Executive crew does some great stuff, but is RARELY on the same page, causing lots of trickle-down confusion - Formal corporate procedures do not exist. Don't suggest creating one. You will be pulled aside and given a warning. - City of Industry is a food desert. No fresh food in a 20-mile radius

1.0
Nov 18, 2021
Recommend
CEO approval
Business Outlook

Pros

- Benefits for management including: healthcare, vision & dental. - Employee discount at the time was 40% off. I hear it's now 50% off. - The right management team will help develop and grow the skills of their employees and give them opportunities to take on more responsibilities and grow in the company.

Cons

- The company really wants management to push $7.25 minimum wage. If you're lucky you could get between $8.25 and $9.50. But that is unheard of in most locations. Keyholders were $10 (while needing to be able to do almost everything the SM did). - Benefits are not worth it to anyone with an established career, a family or both. - Employee discount doesn't balance out the astronomical price gouging the company started doing years ago. Paying $30 for a $60 blouse is still insane. - The competition culture is so strong in the company, it breeds one of the most toxic work cultures I've ever been apart of. Management of surrounding stores were incredibly unprofessional. Often, they would go out of their way to impact sales of another store that was close competition. - A DM (who had taken over temporarily for a DM I loved) once said in a conference call that we needed to really push and get the most sales because she wanted to win a big prize the company had for the DM's... there was no prize for the winning region or store. - Company ignores feedback of employees. More often punished for feedback by the removing of tools and resources that made store operations smoother. - Unrealistic expectations of understaffed stores performing often ridiculously difficult timelines of promotions, floorsets, store visits, holidays etc. - Company disciplines management for overtime hours taken to finish tasks, creating an environment where management teams would work off the clock on a weekly if not daily basis. The company knows it's happening and they terminate people they find out doing rather than taking a look of the systemic problem they've caused. - Between the company treating the employees terribly and too many stores with terrible management, it's a revolving door of management and there's never enough sales associates. - The company has the worst incentives programs I've ever seen for a retail company. Basically none if you're not management or higher. It's really only DM's and above who get quality incentives. - There is no work-life balance. Period.

3.0
May 25, 2019
Recommend
CEO approval
Business Outlook

Pros

40% Discount at Torrid, Hot Topic, Boxlunch. Room for growth in the retail industry. Great place to learn good customer service. Upper Management very flexible.

Cons

-The pay is under the average of an Assistant Manager. -When you’re in management you are often left to close alone because associates get sick and can’t come in and nobody is ever available to cover shifts. -Conversion and Credits Cards are being shoved down your throat and whoever closes is held responsible if conversion is low. -No matter the position you are basically left doing the same tasks as the store manager and get scrutinized for not finishing it on time. Not worth the pay and the hours you get.

Viewing 13 - 15 of 1,642 Reviews

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