Pros
* coworkers are kind and helpful to others, no real drama from anyone which is hard to find, everyone is laid back (built lasting friendships here)
* regular management (shift leads) are there to help when they can for day to day questions, are flexible and try to make sure to schedule you off and find coverage for you when it's needed
* upper management seems to actually care and tries hard to work around your needs (nice that they promote from within so everyone starts at the bottom and works their way up)
* you can learn a lot and focus on what you want with their dedicated support model (Linux, Windows, Hadoop, SaaS/Enterprise technologies, etc...) with different clients on the BPO/Enterprise department
* there are so many different things to do, and if you're not sure what you're good at or what you want to do, they're truly helpful and patient in trying everything or moving you around where you want to go - Good at accounting/finances? Great let's try that for a few months! Great at sales? Wonderful, we'll throw you in training then see how you like that for awhile! Want to try something new other than just the web-hosting side? Well, how about X, Y, or Z product/department, let's see how you and the client feel about trying this out for 6-9 months! It's just a great overall experience, and I'm glad they let me try a few things out before getting stuck somewhere, all you need to do is speak up and be open/honest.
Cons
* entry level pay is low, but you earn more with experience and promotions (which they're good about staying on top of due to metrics and customer/peer feedback)
* it can get busier during flu season on the end user support side
