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      Touch Support

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      Touch Support reviews

      3.2

      41% would recommend to a friend

      (69 total reviews)

      Alex Korneyev

      46% approve of CEO

      21% positive business outlook

      Touch Support has an employee rating of 3.2 out of 5 stars, based on 69 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Touch Support employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      69 reviews
      1.0
      Feb 23, 2018

      Entry level oppportunity, nothing more.

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great entry-level job for people with zero system O administration/web hosting experience. After 1-2 years, get out.

      Cons

      Everything else. CEO is a cheapskate. Management has no real experience, pretty much making it up as they go. Cover their own mistakes, a bunch of yes-men/women. I'm guessing CEO is oblivious to what's really going on in his company. You are pushed to constantly work by interactive dashboards, where stuff is constantly red, and you need to punch replies as fast as possible just so "the queue is clear". (pretty much a virtual factory). Entry level education is excellent, but higher-level training is non-existent. Staff retention is abysmally poor, due to the extremely high stress people burn out quickly and quit. Those who stay long, either don't care anymore and milk it as much as possible or are almost crazy. Most of the staff is rotated on a yearly basis, they're constantly looking for "new talent".

      4.0
      Dec 27, 2017

      Great if you have 0 experience

      Level iii support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you want to go into Linux and do not have any prior job experience, this is the perfect job! A fast paced environment which forces you to think of your feet. Great people, laid-back atmosphere.

      Cons

      It's great for beginners, but not so much for experienced admins (that either come in with some experience, or become experienced during their stay at Touch Support). If you have been a Level 3 for 6 months it's definitely time for you to move on from cPanel and find another job (vanilla Linux). It's harsh but that's the truth. Touch Support is making money from small clients, selling tickets/phones/chat services and your job is to handle the client's needs. There is very little room for project work and to learn something new (outside of the hosting business and cPanel)

      3.0
      Oct 27, 2017

      Good job to start career

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Opportunity to learn about system administration and how to work with a team. That is probably it. There aren't a lot of pros.

      Cons

      Pay is ridiculously small and insulting. Also, after 3 months of work you stop learning about administration and you are ordered to follow the procedures that someone else wrote without any explanation. Also you have to wash the dishes as they are trying to cut all expenses. And even if you get promotion it would still be bad because you can get much better treatment at any other company. Touch support overloads some departments with work while others are having normal load.

      Viewing 61 - 63 of 69 Reviews
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      ReviewsTouch Support reviews

      Glassdoor has 82 Touch Support reviews submitted anonymously by Touch Support employees. Read employee reviews and ratings on Glassdoor to decide if Touch Support is right for you.