Touchmark reviews

3.3

53% would recommend to a friend

(11 total reviews)

Marcus P. Breuer

60% approve of CEO

50% positive business outlook

Reviews by job title

11 reviews

Reviews about "Diversity & Inclusion"

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3.0
Aug 31, 2023

Pretty Outside, Ugly Inside

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Decent pay, clean and well kept community, and overall nice coworkers.

Cons

I can not list my job title as they will know who exactly I am and there will be repercussions. Favoritism in my department is at an all time high. I have brought these concerns both to my direct supervisor and their boss and have been met with a lot of push back. The overall tone which some staff is treated compared to others is downright abysmal and upper management up to the highest level refuse to address this. HR has been no help as they are friends with the common offender’s and if you are in lower level position they do not believe you. Multiple have left this year due to poor management, overworked, and significant issues from the top down. Yet Touchmark continues to move in residents at a rapid pace without regard to how this will affect staff already stretched thin. Touchmark markets itself as one of the best retirement communities in my area and from the outside it most certainly is. It’s pretty to look at, they have multiple events to cater to residents yet it’s all a facade hiding deep issues. That’s not even getting to that residents pay standard from 4,000 to upwards from 8,000 a month yet staff are paid barely above average for this area. Touchmark as a company refuses to call itself a corporation (the proper term to use for employees is central office) yet they make 120 million annually. Any company that makes100s of million of dollars is a corporation flat out. In conclusion, touchmark has many positives, those. positives are heavily outweighed most days by the massive negatives.

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Touchmark Response
2y
Hello, and thank you for providing such a detailed and thoughtful review. We take reviews seriously and are taking this opportunity to speak to the management team about best practices moving forward. Take care.
1.0
Jan 26, 2023
Recommend
CEO approval
Business Outlook

Pros

Very sweet residents, great coworkers, and generally an easy first job for experience.

Cons

I don't even know where to begin. Management is awful, just awful. Full of blatant favoritism towards certain employees, with no repercussions for bad behavior if you were a "favorite." I had reported a lead server twice; first for verbally harassing female employees (shouting in the dining room while residents were in earshot) and secondly for racism. Absolutely nothing was done. HR is a joke. A person who works there has been accused of sexual assault multiple times, to the point where they're "not allowed" to work with the underaged servers, but it's not enforced. Pretty much all of the staff are teenagers, which makes the job fun but dramatic and obviously unsafe as this person is currently employed. Generally just an incredibly toxic work environment for all involved. It's sad, because the residents and coworkers were the best part of the job. The stress just wasn't worth it.

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Touchmark Response
3y
Thank you for providing a detailed review. There is a lot to address here. First and foremost, Touchmark’s mission and values drive everything we do every day, and we take any allegation of inappropriate behavior seriously. We respond quickly, as we did when a team member misbehaved. That individual no longer works at Touchmark. Touchmark has hired teens to serve residents meals in our dining rooms for decades. This practice provides job experience for them and builds positive relationships between the two generations. Individual perceptions are important. At the same time, the facts of a situation can be quite different. Here, two teenage teammates were having difficulty communicating. We called on Human Resources to support them and the broader team; this included a series of antibullying sessions for the high schoolers. All attended. Successfully working with others at Touchmark requires everyone to observe our values—Excellence, Teamwork, Hospitality, Integrity, and Compassion—and to be an Ally, Friend, and Giver to all. While we hope our community is a fulfilling place to work for all, we understand it’s not the perfect fit for everyone. We wish you all the best in your future employment endeavors.
2.0
Jun 23, 2021
Recommend
CEO approval
Business Outlook

Pros

Company will treat you good in the beginning but take advantage if you’re a hard worker. Pay is decent ish for the area. Facility is new looking.

Cons

Company is very nice in the beginning but constantly tries to mandate and guilt trip people into working extra shifts. They offer tiny incentive pays for extra shifts. Management is extremely disorganized and plays favorites. The second you hit your 90 day mark they pester you into taking a medication class and pass meds for only .25 cents more. Company looks pretty on the outside but treats employees like crap. Does not value your time outside of work. Has to use agency a lot during the fall to fill shifts. The highest raise they give out (once a year) is 3%.

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Touchmark Response
5y
Hello, we always appreciate receiving feedback and find it helpful, so thank you for taking the time to share your review. We are disappointed to hear you feel you could be better supported on the team. We are actively working on improvements in scheduling and training to reduce the occurrence of the issues you detail. We are aware of the stress this puts on Touchmark team members, and we apologize for that. In terms of pay, Touchmark is ranked competitively with similar employers in both our local markets and nationally. We also offer generous benefits. If you have any additional feedback you’d like to share, we encourage you to reach out to the HR representative on campus or the Executive Director.
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