Pros
Work from home. Equipment provided.
Cons
Listen hard to the following. This company ran the contract into the ground. They consistently mismanaged everything from scheduling to coaching. Despite being good at your job, your performance is heavily based on customer hating the policy. When advisors bring this up in team meetings, advisors were told they needed to position bad news better and to suck it up. Transcom also touts unlimited pto! Work life balance! Good luck using it. It was hard enough to use PTO. That work life balance went to heck during shift bid. They claimed the majority of advisors asked for it because of the current "blue sky" program was not making people happy. Blue sky was when, based on need, the company could decide to move your schedule between your contracted working hours. Often times with little notice. So if you worked 7-330 (contracted between 7a-7p) consistently, made a Dr appt for the afternoon, you were screwed because the blue skied you. The other issue I take up is the fact I was told in 2011 when hired that shift bid was something the company participated in and to not get used to the schedule I picked originally. TL are over worked. They are in a position that gets it from all ends. Management craps all over them and then hands them more work with unrealistic expectations. TLs are directly working with agents and firm a solid relationship with them. They know when an agent is burned out, will beg management to approve time off for them and management, i.e. the OMs, could care less. TLs often go to bat for their team and it falls on deaf ears. Transcom is proud to support your mental and emotional wellbeing on paper, but the reality of it is the fact that OMs only care about numbers, not the advisors who are in the trenches trying to make an unfair policy work in the company favor. They don't listen when advisors scream they are about to lose their ever loving mind. They don't listen to the advisors who are in the frontline of calls knowing what is working and what is not. You as an advisor will not be supported when in need. Especially if you already had a need fulfilled previously. You will be told to suck it up. If you are not one of the first few advisors to pick schedules in shift bid, your choices are crappy hours that do not fit families with school age children. You talk to the OM and are told too darn bad. You have to pick from what is left. They do not care you need to sustain your home. They won't work with you. Advisors are volun-told to move up the ladder. This is fine for those who grasp the current concepts, not so great for advisors who don't get it and heavily rely on the ones that do. This places undue stress on top performers because they have to carry the advisors who are not ready for a position that they were not ready for. Exp: Advisor A makes top marks consistently. Advisor B does not. OMs are trying to fill spaces in upper ranks and approve Advisor B to senior Advisor status. Again it's about numbers for them and looking good for the client! Advisor B lives in the SME queue or has an Advisor A babysitter. Tell me how is having Advisor B functional for overall customer satisfaction? How is this functional for the Advisor that tries hard to do good? What kind of message does that send? Again when bringing this to attention advisors are told to support each other and stay in your lane. Are we seeing a pattern yet? The cycle of her is a pizza party. OMs Smoke and mirror game needs to be stopped. The lies and butt covering needs to be brought to light.
