- Complete dead end. Don't let them fool you with the Tier system. Every advisor role here is the same except for maybe one or two responsibilities. As someone who made it to the very top within a year, I only suggest staying here for a year before you want to gouge your eyes out from boredom. - Very little actual IT experience. You don't get your hands on anything. You're a glorified receptionist, and an underpaid therapist for most of your job here. Don't expect a high level IT role out of this company, you will be exercising social skills by handling disgruntled customers who don't know how to use their device/account. - Their IT and HR are completely useless. Their IT department is crippled by senior management not funding them correctly, and their first tier of support role could be completed by a trained monkey. They just have them read off of a script. HR will argue with you on everything after taking a full work week to respond, if you're lucky enough to get a response. - Benefits are awful. During the training, you'll be told how wonderful it is to have an FSA, health care, and PTO. However, the PTO accruals are abysmal. You don't even get a full work week per year. The health care is mid. It's not paid so it'll take a big chunk of your check if you sign up for it. - Your experience here will be the luck of the draw. You get assigned a Team Lead, and you will be placed on a team of approximately 20 other advisors. You don't get to interact with anybody outside of weekly team meetings and chat windows. So your interactions will highly depend on who you're paired with as your Team Lead. If they don't like you, well, that's just about that. - The attendance policy is the real reason I say Don't stick around for more than a year at Transcom. You can get away with normal life events under Transcom's attendance policy for about a year until it catches up to you and everybody starts treating you weird. For some reason, Transcom refuses to heed calls to make attendance events fall off after a certain period of time. Instead, your missed attendance goes on a permanent record, and the only way to clear it is to have perfect attendance (ie. never late or miss) for at least a month. (they change how often you have to be perfect for pretty frequently) Note: having perfect attendance for a month does not clear out ALL of your attendance balance. It clears a portion of it, so if you have a lot of hours built up, it might take the better part of 3-4 months with nary a sick day to make it up.
