TruGreen reviews

3.4

57% would recommend to a friend

(2,987 total reviews)
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Kurt Kane

68% approve of CEO

52% positive business outlook

TruGreen has an employee rating of 3.4 out of 5 stars, based on 2,987 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TruGreen employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.6 stars).

Reviews by job title

3K reviews
1.0
Aug 4, 2011
Recommend
CEO approval
Business Outlook

Pros

An abundance of product knowledge regarding products/services, entry level sales position at best, ongoing sales training daily, role playing with focus on closing as it relates to the benefits of the products while learning the sale process. Weekly pay check, auto deposit

Cons

They micro manage to the point of affecting performance, not good for experienced salesperson, daily unnecessary meetings, hand held device used in tracking daily activity requiring constant attention/action. Very rigid system in terms of expectations of knocking 100 + doors daily. Commissions are tiered, unrealistic will only make base pay most weeks forced to work 56+ hours weekly, base pay $520 weekly. Favoritism regarding turf/territory/leave to the more senior sales people, your expected to work in the telecom during inclement weather, work hours your told 12 noon to 9 pm and 9am to 3 pm on Saturdays. They will actually make you work from 11am to 9pm and 9am to 4 or 5pm. Sales managers are only motivated to stay out based on the overrides from sales staff. Customer service is slow to call when sales are executed after call-in process results in loss of sales and very frustrating for the sales representatives.

1.0
Oct 5, 2010
Recommend
CEO approval
Business Outlook

Pros

From February-August is a good time for paychecks For young guys, you can make more money than the average job

Cons

Painfully micromanaged. Either your Marketing Manager or someone else is always jumping down your throat. Many things are hidden from you. For example, when I started I was told this was door to door with some calling. i was told I would get a gas card with such and such commission percentages. The money was made out to be a really important thing. However, they fail to let you know that when August and September hit, you will either be A. pulled in to call expanded services at 1/10 of your possible commission percentages which will then make you hourly and they will pay you chinese overtime and take away your gas card. B. Get laid off and told that they will hire you back in the spring when business picks up. or C. Stay at door to door (easily the best choice) and sell at a time of the year when business is way down. While I cant speak for all, and I have heard stories, I can say that many marketing managers in Trugreen are degrading and disrespectful to their employees. The "Do Right" model that Servicemaster employs is apparentally not involved here. The hrs are long and the compensation/praise you get for hard work is minimal. If you have a family, DO NOT I repeat...DO NOT take this job. You will never see your kids and will have very little time for your wife. You'll generally work six days a week 10 hrs a day (6 or so on saturdays).

1.0
Jun 18, 2009
Recommend
CEO approval
Business Outlook

Pros

Decent benefits, eight week lay off in the winter for those who like the down time, solo work that allows you to have most of the day to yourself, meeting interesting people, fair vacation plan

Cons

Horrible management that seems to be hired more on who is friends with who and not how competent they are to lead, and awful regional staff that manages from behind a desk and not the field. Technicians and sales people are treated like peons and slaves. Complaints are ignored, thinking outside the box is frowned upon because 'it's not the Trugreen way'. Problems go unfixed for weeks, months, sometimes even years. Overtime pay for technicians is a joke. Goals are ridiculously unachievable unless a person enjoys working 12 to 14 hour days six days a week. Spray techs are often pushed to make unethical choices regarding spray treatments to customer's properties so the daily production goal can be hit. Sales people are pushed to sell, sell, sell regardless of proper expectations or honesty. There's little room for advancement in the company, unless you're willing to compromise your integrity.

Viewing 2866 - 2868 of 2,987 Reviews

Glassdoor has 3,042 TruGreen reviews submitted anonymously by TruGreen employees. Read employee reviews and ratings on Glassdoor to decide if TruGreen is right for you.