TrueCar reviews

3.7

55% would recommend to a friend

(434 total reviews)
avatar

Scott Painter

29% approve of CEO

54% positive business outlook

TrueCar has an employee rating of 3.7 out of 5 stars, based on 434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrueCar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

434 reviews
2.0
Jul 28, 2020
Recommend
CEO approval
Business Outlook

Pros

If you've done enough to suck up to the right people, they will keep you in place regardless of performance simply because you are "theirs". If you worked in the field, your compensation was on the higher end. Fully paid benefits.

Cons

From my time with TrueCar I have been able to experience the wide gambit of horrible, ethically questionable behavior that you hear about from bad TV tropes and sitcoms. Countless re-orgs, shuffling of leadership, and a constant disregard for employee and customer feedback has lead this company into the gutter. Just look at the stock price and business outlooks. Even prior to the pandemic, TrueCar lost the partnership with a company that effectively accounted for over 30% of its revenue driving business with no plans or outlines of how to recapture the market. There are easily 4-6 people within the Dealer Solutions team that no one can simply say how they impact and benefit the business other than just being in the big bosses inner circle. Shady sales deals, tons of inter office relationships dictating inbounds and operational priorities that it is a wonder how anything gets done "above board". But then you look at the HR team and realize that they are inept and powerless due to the executive team having bullishly operated in such a broken way for so long that there is no help in righting the ship unless there is a fundamental tear down. We have had 2 massive rounds of layoffs within the last 2 years, and it doesn't look like anything positive has come from them in terms of streamlining, shifting business plans and practices, or becoming more efficient in terms of spending and overhead. We are 2 months past our last major layoff, and there still is major confusion and no direction given to outline how the company is to survive and build or grow. Sentiment seems to be that the leadership is treading water until the major partner deal expires at the end of Q3 to then be bought out or sold. Its a ship without a rudder, compass, or any semblance of competent person at the helm. TrueCar constantly speaks about transparency, yet there is none practiced when it comes time to act on the words.

1.0
Jan 3, 2020
Recommend
CEO approval
Business Outlook

Pros

Health premiums paid for fully (self only). some great co-workers. Great stepping stone in your career due to name recognition.

Cons

Lots of Micromanagement. Role evolved from service management to a sales rep. Bonuses are more determined by how many stores you sign up for True Cars new products (I.e True Car Trade). Essentially, you’re in a selling role without getting paid a sales rep salary. There is a lack of direction from management which causes a lot of finger pointing, targeting individuals for not bringing on more clients (when this wasn’t a sales role! And there’s an entire separate team whose job this is!). PTO is advertised as “unlimited.” But it is hard to even take a few days off for vacation especially when you have to make sure you hit monthly goals. It is hard not to fall behind on the tasks/expectations set if you take time off. As dealerships are open late and on weekends, one is expected to be on call. You provide your cell phone number so dealerships can always call you, even when you’re on vacation (They will call as things break, often).

1.0
Feb 22, 2019

Review

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

the pros are: location, pay, snacks, benefits

Cons

the cons are: management, culture, product

Viewing 43 - 45 of 434 Reviews

Glassdoor has 463 TrueCar reviews submitted anonymously by TrueCar employees. Read employee reviews and ratings on Glassdoor to decide if TrueCar is right for you.