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      TrueCar

      Engaged Employer

      TrueCar reviews

      3.7

      55% would recommend to a friend

      (434 total reviews)
      avatar

      Scott Painter

      29% approve of CEO

      54% positive business outlook

      Ratings by category

      3.9

      Diversity & inclusion

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Culture & values

      3.4

      Career opportunities

      3.2

      Senior management

      TrueCar has an employee rating of 3.7 out of 5 stars, based on 434 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TrueCar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      434 reviews
      1.0
      May 3, 2023

      This won't be good use of your time or skills

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      No meaningful/impact work. Management is clueless

      Cons

      No personal growth or up-skill

      avatar
      TrueCar Response
      3y
      Thank you for your feedback. We’re sorry to hear you felt the work you were doing was not meaningful. We’re surprised as that’s not consistent with the feedback we get from employees, given we are working on transforming the consumer car buying experience. Furthermore, we empower employees to have two-way dialogues with their managers, as feedback is an essential component of performance development. Additionally, we also provide various opportunities for growth and development through Udemy, TrueCar University and role specific training, programs and conferences to increase skills and capabilities. In regards to management, we are actively strengthening and improving our senior leadership team and have multiple channels of communication to share concerns with management all the way up to executive leadership.
      2.0
      Jan 5, 2023

      They have gone downhill

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Every now and then you'll get a package with random things you did not ask for as a token of their "appreciation"

      Cons

      Management is incompetent, Growth no longer exists, you only get a pat on the back for going above and beyond; no financial incentives; no communication between departments; product team doesn't care about issues if they cannot replicate them.

      avatar
      TrueCar Response
      3y
      We appreciate your feedback for the time you were with us. It should be noted there are different incentive programs and bonus plans for top performers within each department. Specific to the customer service team, in 2022 we implemented a monthly spot bonus program to financially reward and recognize employees for going above and beyond on customer service metrics. Leadership also made investments in technical systems and added headcount resources to that team. TrueCar’s culture is highly focused on employee performance, appreciation and recognition. In the spirit of continuous improvement, in 2023 we have revamped our career feedback cycle to encourage more frequent conversations and two-way dialogue between managers and team members. We believe communication and transparency are how we can grow and get stronger together.
      1.0
      Nov 10, 2022

      HR Negligence in warning me that scams were happening

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      There is a good engineering culture

      Cons

      After being contacted by a fake scam recruiter I both called and emailed TrueCar's HR to verify if it was a legit opportunity, and I was not warned any scams were happening. They are actively aware of the situation and and acted with complete neglect in not warning me. Be wary when interacting with recruiters!

      avatar
      TrueCar Response
      3y
      Thank you for taking the time to contact us and for sharing your feedback here. The online actor who contacted you did not do so on behalf of TrueCar and is not associated with TrueCar in any way. While we work diligently to respond to all messages, your experience has highlighted an opportunity for us to improve our processes and communications internally to ensure that everyone who emails or calls has a positive experience.
      Viewing 130 - 132 of 434 Reviews
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      Glassdoor has 463 TrueCar reviews submitted anonymously by TrueCar employees. Read employee reviews and ratings on Glassdoor to decide if TrueCar is right for you.