Tyler Technologies reviews

Flawed and uninspiring leadership, mediocre compensation, mediocre integration of acquired companies, poor upward mobility, slowed hiring. We were NIC, Inc. until we were acquired by Tyler. The acquisition has gone above-average in that we were not laid off but given room to do our work, and given plenty of time to adjust. However, nearly everything about the transition has been awkward: The impending move from "our" software to "theirs", incomplete transition of responsibilities, unbearable equipment downtime, the superficial restructuring of business units with an inability to address bigger operating questions… What motivated me to write to Glassdoor is a recent "party" in which the NIC brand was finally killed off in favor of "One Tyler", unifying all the divisions into one brand. This had to happen eventually, and I appreciate the effort made to celebrate the start of a new chapter — good catering, decent swag, etc. However, the actual announcement was downright insulting. CEO Lynn Moore visited us for the first time, and opened with, "This morning, while I was getting ready, I was thinking about what I would say to you guys today…" It would have been hilarious if he wasn't serious. He pointed out how the acquisition was two years ago, and how he hadn't visited us until now. It would have been touching if he talked about how excited he was to finally meet us. Instead, he told us how he had grilled the C-suite for thinking "some idiot" would sell a company for $2 billion to someone they hadn't met yet! He proceeded to talk about what a challenge it was justifying our purchase to the board of directors, and ended up saying "I feel better about this acquisition today, than I did 6 months ago" — and when he realized how bad that sounded, following it up with, "and I felt better then, than I had 6 months before that, and so on." We walked out of that conference still referring to ourselves as "NIC", sometimes in jest or out of spite, which represents a complete failure for an event specifically designed to retire the NIC brand, already two years-deprecated. This comes one week after news that a valuable coworker and team player, who was promised to become salaried, did not have their promotion approved in the budget. They might walk and I would be picking up the slack, but more importantly, they deserved better. I would have easily traded some of the travel and swag for more full-time teammates.

- PTO is garbage. 14 days a year and if you don't use it, you lose it. Every other company that reached out to me over the years has unlimited PTO. Let's get with the times. - Software is not tested by anyone but consultants - No real centralized team to go to with issues. You have so many different teams that may have to look at issues that were not QA'd before pushing updates to clients. It's difficult to keep up with. - A ton of turnover recently. Basically you end up having to work on complex projects by yourself and the carousel of team members that help becomes pretty large. - Too many integrations with little training. You have to learn these complex integrations on the fly. - A lot of times you have no idea what you're doing because the software is constantly changing. - You end up spending more time researching and troubleshooting than actually implementing a successful contract. - 3 + different areas to find information or to submit tickets for issues. - Pay is not on par with other companies in the industry. Especially at the senior/management level. - Software's can be complex to configure for no reason. - Not all divisions are treated the same. Just wait until Christmas time.