U.S. Bank reviews

3.2

46% would recommend to a friend

(12,079 total reviews)
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Gunjan Kedia

29% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,079 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
2.0
Jul 20, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits are great Hours were great Remote opportunities in the call center were great!

Cons

Management sucks- Every manager gives different information Hours- we use to be able to select the shift that was accommodating but then they started shift bidding and this outrageous points system No work life balance Keep adding more work for us to do but do not increase pay accordingly. Cutting down the call center which is 100% remote by 30% and removing remote jobs completely is outrageous! Not to mention moving entire departments overseas is hurting the employees that wanted to be with the company long term. This new CEO is not it. Our time is valuable compensation is the name of the game so compensate for the extra that you are asking for from the Call center employees.

1.0
May 23, 2025

Horrendous leadership

Recommend
CEO approval
Business Outlook

Pros

Not micromanaged, good work/life balance, coworkers (not leadership) enjoyable to work with

Cons

Leadership is easily the biggest con. They are so out of touch with those that they manage and the work being done. I will go weeks without seeing or talking to my manager. There is no culture, no raises, no promotions, and no matter how much it’s screamed from the rooftops, they refuse to listen. They chide employees on “expense management” while they’re the only ones with a budget at their disposal. Employees are forced to return to a half empty office where we don’t even have our own desks. Such a sterile, depressing place to work. I’ve never seen a company that hates their employees more. They will not spend a dime on you outside of your paycheck.

2.0
May 16, 2025
Recommend
CEO approval
Business Outlook

Pros

Support within lower ranking staff is positive. Up until mid April, prior to new President, the company had way more positive than negative. Conservative lending. Risk management focused. Has always been ethical. No idea what to think now.

Cons

New president/CEO does not personify U.S.Bank Values of putting people first. Decades of trust has been lost. Respect for employees is gone. Greed for multi million $ salaries at the top takes precedence over caring for the hard working employees that do the hardest work. Cutting costs by moving United States positions overseas and cutting aging (45+} workforce seems to be the new strategy. New president/CEO gave insulting responses to employees asking questions about cuts affecting salaries, calling that a “selfish” view. Very arrogant/cold demeanor. This attitude and other negative statements made to employees Put our reputation at risk.

Viewing 52 - 54 of 12,079 Reviews

Glassdoor has 12,851 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.