U.S. Bank reviews

3.2

46% would recommend to a friend

(12,079 total reviews)
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Gunjan Kedia

29% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,079 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
1.0
Mar 5, 2024

So Goes the Culture, So Goes the Company

Recommend
CEO approval
Business Outlook

Pros

Immediate team and peers are great to work with.

Cons

Layoff mentality is now turning into making it so miserable people will just quit. Leadership has their own agenda. Only concern these days is stock price. They take away remote work from people hired into fully remote positions. Make decisions assigning people to "hub" cities in other states impacting their tax rates. All without any say in the matter from employees.

2.0
Aug 27, 2021
Recommend
CEO approval
Business Outlook

Pros

- Hire talented people - Invest in user experience (researchers, designers, content, developers) - Not a big bank yet - 4% company match on 401K - Health insurance is reasonably priced and fairly comprehensive

Cons

- Low compensation - 2% raises (you make less every year with inflation) - Employees don't stay - Few oportunities to advance - No continuing education budget for conferences or speakers (online only) - Recently adopted "agile" methods for product development, but U.S. Bank does not know how to effectively implement. Unfortunately, instead of making incremental changes to products, entire features are created very quickly. This results in poor quality products that customers don't need or have a difficult time using. - Executives decide which features we should build without doing the research to understand what our customers truly want and need. It's more of a "Bank of America created this feature, so we should too" mentality. - Lack of innovation - Lack of "big picture" considerations and how teams and products are related. - Frequent duplication of efforts and redesigns of existing features

2.0
Mar 2, 2018

Poor work environment

Recommend
CEO approval
Business Outlook

Pros

Some of the management are amazing and do really live up to the core standards US Bank says they value. Most coworkers are awesome individuals to work with.

Cons

There are managers on the floor who refuse to help you when you need questions answered. If they find out you are looking for a new job they will find a way to fire you before you put in your two weeks- this is what happened to me. Managers will find reasons to fire you if you stand up for yourself and ask questions on why a process is done a specific way - happened to my coworker. Do you remember the movie Mean Girls? This place is exaxtly like Mean Girls. If someone on the leadership team doesn't like you they will find ways to hound you in your work to make your life complete hell. You can get in trouble for asking questions when you are unsure of a procedure and don't want to make an error. If management's doesn't like how you explained something in an email or on your notes they will call you a liar and belittle you.

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U.S. Bank Response
8y
Hello - Your review is concerning to us. We encourage you to contact hr.employee.relations@usbank.com to report your experience with additional details and we will promptly conduct an investigation if appropriate. Thank you.
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Glassdoor has 12,851 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.