Where to begin? The environment that this company creates is one of low-class, cheap, and extremely depressing. The branches are very old and outdated, and in this day in age you do NOT want your customer coming into your branch and second guessing their decision to do so. With so many competitors these days, why would an affluent or respective customer that wants to deal with a Bank come to one that is so obviously outdated and poorly maintained. The company did well in this last recession, that much is true. But don't let them fool you, it's not all because of lending policies, it's very much because of their frugality when it comes to equipping their branches and staff. Problem is, this prudent management of spending is NOT in the right places; HORRIBLY outdated computers, slow and sluggish systems, TERRIBLE marketing, they pay their employees the same rate that fast food chains pay their burger flippers, they treat EVERY credit application as if the person is going to default on it which is so far beyond respectable and conservative lending that they should be shut down for just this alone, the In-Stores and Traditional branches are divided into a petty and pathetic s*** throwing contest and when customers get stuck in between THEY pay the price, management of both the upper and branch levels have a complete and utter lack of competence and basic managing skills and make working for the company a complete and total headache, the opportunities for advancement are so few and far between that this is TRULY not a company you should consider as a career company.
After moving to a different Bank as an employee, I felt that I should help anyone I could and tell you right now; only take this job if it is a last resort and you need employment. Otherwise, you get no sympathy when you realize just how right I am.