U.S. Bank reviews

3.2

45% would recommend to a friend

(12,081 total reviews)
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Gunjan Kedia

28% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,081 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
3.0
Sep 21, 2009
Recommend
CEO approval
Business Outlook

Pros

good entry level financial services job don't have to work evenings/weekends if you're a teller benefits and time off are decent

Cons

pay is mediocre little feedback about daily performance sales goals for tellers often very vague we're the cheap bank that rakes in the fees

1.0
Sep 20, 2009
Recommend
CEO approval
Business Outlook

Pros

None whatsoever. The management is terrible, the environment is terrible, the leadership is terrible, the pay is terrible, and above all else this bank is going no where.

Cons

Where to begin? The environment that this company creates is one of low-class, cheap, and extremely depressing. The branches are very old and outdated, and in this day in age you do NOT want your customer coming into your branch and second guessing their decision to do so. With so many competitors these days, why would an affluent or respective customer that wants to deal with a Bank come to one that is so obviously outdated and poorly maintained. The company did well in this last recession, that much is true. But don't let them fool you, it's not all because of lending policies, it's very much because of their frugality when it comes to equipping their branches and staff. Problem is, this prudent management of spending is NOT in the right places; HORRIBLY outdated computers, slow and sluggish systems, TERRIBLE marketing, they pay their employees the same rate that fast food chains pay their burger flippers, they treat EVERY credit application as if the person is going to default on it which is so far beyond respectable and conservative lending that they should be shut down for just this alone, the In-Stores and Traditional branches are divided into a petty and pathetic s*** throwing contest and when customers get stuck in between THEY pay the price, management of both the upper and branch levels have a complete and utter lack of competence and basic managing skills and make working for the company a complete and total headache, the opportunities for advancement are so few and far between that this is TRULY not a company you should consider as a career company. After moving to a different Bank as an employee, I felt that I should help anyone I could and tell you right now; only take this job if it is a last resort and you need employment. Otherwise, you get no sympathy when you realize just how right I am.

2.0
Sep 17, 2009
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule, depends on individual branch managers though. Generous amount of paid days off, 1st calendar year you are employed.

Cons

Helping stupid customers who continue to make the same mistakes. The constant selling of credit products that consumers simply don't need.

Viewing 11965 - 11967 of 12,081 Reviews

Glassdoor has 12,854 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.