It's a jumble of departments stepping over each other in the retail banking world. Investments, Operations, and Retail all working against each other. The District Managers are a joke. They expect the same results from branches in low income areas that they expect from high net worth exclusive communities. Branches in areas that can only get payday loans are expected to crank out credit cards and loans. Get real. You can't cross over into another branch's territory, but there's no clear boundaries. Constant conference calls to state your numbers, which only shames the low performing branches and makes them feel inferior. Branch managers are only trained in sales, but if they don't have a customer service manager they become responsible for the operations of the branch. Operations they were never trained on. If you lose an employee, God help you because you won't get to hire another one. You're expected to be at weekly and monthly meetings, but must have 2 people in the branch at all times. Can't hire anyone even if you're down to 2 employees. Employees never get 15 minute breaks, just a lunch IF they're lucky. Be prepared to spend your entire paycheck on your health insurance and still have to pay the full doctor bill.
