U.S. Bank reviews

3.2

45% would recommend to a friend

(12,081 total reviews)
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Gunjan Kedia

28% approve of CEO

41% positive business outlook

U.S. Bank has an employee rating of 3.2 out of 5 stars, based on 12,081 company reviews on Glassdoor which indicates that most employees have a good working experience there. The U.S. Bank employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

12K reviews
1.0
Aug 11, 2019
Recommend
CEO approval
Business Outlook

Pros

The benefits are solid such as a 4% 401k match and a good contribution to your HSA account. Employees are given lots of vacation time if you are able to use it.

Cons

The culture of the bank has shifted dramatically since Richard Davis stepped away from U.S. Bank. It went from a people centered company to a numbers centered company. It is very easy to tell that the current CEO and his managing committee do not care about the little guy. Community/retail banking has turned into an awful place to exist. Branches are expected to run short staffed with this "hiring freeze" that has been going on for 3 years now. Everyone is burnt out and stretched to their limits. Employees feel guilty to take vacation to unwind because it adds more stress onto their already stressed co-workers. The company does not roll out projects or systems in an organized fashion. They have taken an "Agile" approach to improvements but move things out too quickly. Systems are commonly half done and rendered useless because they were never stress tested and we are constantly promised tech that will make our lives easier, only to be told it is not in the budget this year.

1.0
Jun 19, 2019
Recommend
CEO approval
Business Outlook

Pros

Benefits and pay were the ONLY good part of the job

Cons

Customer talk to you like trash, management spends most their time on there phone, listening to music or blaming subordinates for failed website and policies their constantly updating. Workload and accountability continued to increase for lower lever employees while managers continue to show a lack of give a crap for their employees. In training we were told about customer obsession and all the positives in the company. All I saw was a greedy bank with no concern for their customers or employees. Dont work here

3.0
Mar 8, 2019
Recommend
CEO approval
Business Outlook

Pros

Telecommute, too big to fail, some good people

Cons

Low relative pay, little in the way of career advancement- don’t even ask, middle management are usually low tech skill who don’t understand what they are doing.

Viewing 124 - 126 of 12,081 Reviews

Glassdoor has 12,854 U.S. Bank reviews submitted anonymously by U.S. Bank employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Bank is right for you.