U.S. Xpress reviews

2.9

36% would recommend to a friend

(1,067 total reviews)

Tim Harrington

45% approve of CEO

37% positive business outlook

U.S. Xpress has an employee rating of 2.9 out of 5 stars, based on 1,067 company reviews on Glassdoor which indicates that most employees have an average working experience there. The U.S. Xpress employee rating is in line with the average (within 1 standard deviation) for employers within the Transportation & Logistics industry (3.5 stars).

Reviews by job title

1K reviews
3.0
Jul 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Great equipment and dispatchers. Especially these dispatchers.

Cons

Relocation bonus paid out over a year but you're expected to relocate within 60 days. If they've tempted you with the big bonus and guaranteed pay, they've fooled you. The guaranteed pay isn't guaranteed. They have a whole page of reasons they'll prevent you from getting it. Not to mention The schedules aren't the same. Pay week is Wednesday to Wednesday. But the guaranteed schedule is sunday to Sunday. So many times you'll call to ask why you didn't get your guaranteed pay and they'll say "oh you got paid for those two trips last week. Even if you didn't get guaranteed pay last week either. They don't call it guaranteed pay for this reason. They call it "true-up." The word guaranteed implies an obligation to pay you what they promised. I know calculus but it would seem I'm not smart enough to figure out how to get paid what I was promised.

1.0
Oct 27, 2015

Very Bad Experience

Recommend
CEO approval
Business Outlook

Pros

Very nice office building and facilities

Cons

The Fullers only care about themselves. They will spend outrageous amounts of money on the building and groundskeeping, but won't pay their employees anything. Benefits are horrible, no 401k match, no pay increases. CEO parks his new Bentley or Mercedes in the front door while employees never get a raise and are treated horribly. After you have dedicated 15 or 20 years to the company, you are let go.

2.0
Feb 16, 2018

Company going downhill fast

Recommend
CEO approval
Business Outlook

Pros

Steady if not great miles. Decent variety of runs. Most support personnel do their best and are respectful. Late model equipment , all automatic transmissions. No driver facing camera...yet.

Cons

Most loads are late before you are even dispatched now. Frequently turned away from shippers and receivers because appointment times aren't changed. Dispatch and breakdown are horribly understaffed...call in to either and you're likely to be caller twenty something on hold. Even satcom messages routinely go unanswered for 2, 4, 10 hours. So you'll finish a run, send in the paperwork...you have a preassignment you accepted hours ago which is now due for pickup soon.......aaaaaaaaannnd they don't dispatch you. And you sit and wait, and wait some more, and send a message reminding dispatchers to do their job and dispatch you...which is ignored...you call in and you're number 27 on hold, which would be about 90 minutes if you were so lacking in self respect that you would actually wait that long on hold.....and then three hours have gone by and you're out of hours so you shut down....go to the pickup ten hours later....and get turned away because you missed your appointment because dispatch didn't do their job and nobody bothered to get you a new appointment...ie they didn't do their job AGAIN. Business as usual there now unfortunately. Company just added road facing cameras (and in cab sound recording) and fleet managers and safety people now spend hours every day watching dashcam videos and calling drivers (or demanding that drivers call in and wait on hold) to then be nagged and scolded for any deviations from Defensive Driving scripture. If you are a Defensive Driving fundamentalist and have no problem constantly maintaining 6 to 8 seconds of following distance at ALL times...like 5pm on the DC beltway.... and never exceed a posted speed limit, you'll be fine. Otherwise prepare for regular and frequent ''communication'' and ''teaching'' from dispatch and safety about 'dashcam events'. Your clean MVR and perfect CSA score mean little or nothing now...you have to drive for the camera now. Let someone get within 200 feet of your front bumper in rush hour or hit 71mph at the bottom of a hill at 3 am and you'll have some 'splainin to do. Company used to pay a bonus to drivers who stayed out more than 30 days...did away with it, which amounted to a 7 percent pay cut to their hardest working drivers...the ones who kept the equipment rolling rather than sitting and weren't always whining about home time.

Viewing 4 - 6 of 1,067 Reviews

Glassdoor has 1,110 U.S. Xpress reviews submitted anonymously by U.S. Xpress employees. Read employee reviews and ratings on Glassdoor to decide if U.S. Xpress is right for you.