UPMC reviews

Management consistently makes promises they never follow through on. Instead of supporting employees, they’ve resorted to micromanaging every detail of your work, even monitoring logs in a single database as if that reflects your entire performance. The leadership here is not just ineffective—it’s toxic. They lack empathy, show no real understanding of their employees’ challenges, and often use pressure and intimidation tactics that make people feel bullied into quitting—especially those who have ongoing doctor’s appointments or chronic health conditions. Upper management doesn’t just undervalue their staff; they also fail to respect the supervisors who work directly with employees. This is not a healthy or supportive workplace, and it’s certainly not a good place to build a career.

They make it harder for you to get your incentive. When you do get your incentive, hall of the money is taken thanks to taxes. They promise a caseload of 50-55, which hasn’t happened since I’ve been here for 2 years. The salary is based off experience and it doesn’t add up with the amount of work. There are constant changes to the company. I’d say work at Keystone to at least get paid more for what you do.