US Secret Service reviews

4.0

62% would recommend to a friend

(186 total reviews)

James Murray

67% approve of CEO

47% positive business outlook

US Secret Service has an employee rating of 4.0 out of 5 stars, based on 186 company reviews on Glassdoor which indicates that most employees have a good working experience there. The US Secret Service employee rating is in line with the average (within 1 standard deviation) for employers within the Government & Public Administration industry (3.6 stars).

Reviews by job title

186 reviews
1.0
Jun 25, 2015
Recommend
CEO approval
Business Outlook

Pros

Good camaraderie with peers and some interesting travel. Special Agents learn negotiation skills. Special Agents learn to accomplish the mission without the necessary tools, support, and resources.

Cons

There is an absolute lack of leadership in this agency. Managers are promoted based on how willing they are to prioritize this job above their family. For instance, and agent willing to live halfway across the country from his family on a temporary duty assignment for 18 months will undoubtedly be promoted. This agent, now a manager, will not be able to understand his subordinates' desires to have a work/life balance and time devoted to family because this manager in no way values his family. After 10 years in this agency, I saw very few managers who were not divorced and had positive family relationships. Management is the problem with this agency, and the reason why one agent quits every two days.

1.0
Jun 28, 2014

People do not matter.

Recommend
CEO approval
Business Outlook

Pros

As a Special Agent, you get to see the world. Your decision making skills and negotiation abilities will be tested and sharpened.

Cons

Special Agents are disposable. There are three phases to a career: Phase I - Investigations; Phase II - Protection; Phase III - Post detail. Phase II is the only phase that matters. Full time protection is the true mission of the Service. You will not be home. Your schedule will change daily. You will work day shift, midnight shift and afternoon shift, in the same week. Supervisors will tell you lies and mislead you on a regular basis, and if you question an obviously lie, retaliation will be swift. Once Phase II is complete, Special Agents are banished to a big city office like Miami, or the purgatory that is Washington Field Office. Phase III agents are disposable. This alone shows a true lack of character at US Secret Service headquarters.

1.0
Oct 9, 2017

An Honest Review

Recommend
CEO approval
Business Outlook

Pros

Ability to travel, interesting work, opportunity to see government at work, government vehicle

Cons

Intense office politics, not enough manpower, frequently worked overtime without pay, forced flex days but still had to work, bad morale and leadership

Viewing 4 - 6 of 186 Reviews

Glassdoor has 196 US Secret Service reviews submitted anonymously by US Secret Service employees. Read employee reviews and ratings on Glassdoor to decide if US Secret Service is right for you.