USA Mortgage reviews

4.0

67% would recommend to a friend

(193 total reviews)

Doug Schukar

88% approve of CEO

62% positive business outlook

USA Mortgage has an employee rating of 4.0 out of 5 stars, based on 193 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USA Mortgage employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

193 reviews
3.0
Mar 18, 2026

Review

Recommend
CEO approval
Business Outlook

Pros

Coworkers can be cool not many other positives

Cons

They use bait and switch tactics to get you in the door if your a good LO. Your supposed to get shares every year for being an owner they really hype that up and make it look good but you can’t find any information or balance once in. Systems and technology seem outdated. Rates are extremely high and training is terrible.

1.0
Nov 15, 2024

Steer clear!

Recommend
CEO approval
Business Outlook

Pros

They use Encompass and Optimal Blue. That's really it.

Cons

*Inexperienced Regional Managers *bait and switch compensation, job duties and responsibilities *CEO is abrasive and unprofessional *very high interest rates *cheap, cheap, cheap. Pay for your own business cards, supplies, and coffee for the office *company is full of nepotism *30 days is called a rush for a purchase closing *comp structure encourages steering *customers come last in all scenarios *outsources underwriting to MI companies vs hiring adequate staff *Producing Managers labeled as "the one to beat" *no sales support or coaching *don't honor what their help desk advises *every file will get suspended. You will spin your wheels for a week until you've finally had enough and complain to the svp of underwriting. She'll then jump in and you'll go from suspended to ctc. Everyone else will hate you for escalating. *If you bring an Ops partner, be prepared for them to get ran out of the company if they don't conform to their terrible business practices. *you will NOT be competitive in this market. The company lacks proper respa/Dodd Frank/TRID/TILA/ECOA knowledge that will impact your loans/business. *No West Coast support hours. Locking shuts down along with all ops support at 3:00pm. *very expensive benefits h&w HD HSA plan over $900 a mo *no hsa or 401k employer match *zero training offered or received

1.0
Jun 8, 2023

Don't Care about it's people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Nothing really that I can think of

Cons

They don't care about their workers, you will be thrown under the bus in an instant. They also make their employees fill out the best places to work survey with favorable reviews. They spend money on nonsense and then lay off their staff. You have to be one of the "pets" to be successful.

Viewing 19 - 21 of 193 Reviews

Glassdoor has 198 USA Mortgage reviews submitted anonymously by USA Mortgage employees. Read employee reviews and ratings on Glassdoor to decide if USA Mortgage is right for you.