USAA reviews

-Low pay (can easily make 30%-100% more elsewhere for same experience/role in IT). -Benefits have been drastically cut back, making the already low pay noncompetitive. -Obliterated the retirement plus benefits (pre-tax 401k investments) and moved to a fake "pension", which is just a glorified savings account with no compounding interest. -Vastly changed PTO structure, eliminating PTO rollover. -Wiped out the bonus (has gone from 18% to 10% since I've been here). -Forcing IT to go back into office, despite vast swaths of the industry (and USAA's competition staying full remote). -Moved to a typical cost-cutting high-deductible HSA plan -- useless if you actually have any issues during the year. -Endless layers of clueless management and bureaucracy. -Giant soul-less monolithic concrete office with either giant cube farms or an open office plan with shared desks.

THIS JOB IS STRESSFUL. This is a very challenging sales role, and believe me, it is a sales role. Only elite sales professionals will strive at this job, but you won’t be compensated as such (no commission, very little pay increases). In pursuit of being a compliant company and not getting slapped with fines, your sales “process” will be extremely filtered. They do not give you the tools to truly sell over the phone, but expect substantial results. Talking to perspective members and customers all day is like any call center job, it can weigh on you heavily and can be exhausting. USAA members/customers will talk to you with a sense of entitlement if they meet the eligibility requirements and will frequently attack you professionally, verbally, and in rare cases personally because of this perceived entitlement. This is a hard sales role, with at times difficult customers, high metric standards, and a lack there of tools to achieve your high sales goals. If you are a seasoned sales professional and bored in your life, this would be a great challenge to see if you can succeed in this environment. If you have little to no sales experience, you may struggle greatly. PROCEED WITH CAUTION!!!