USAA reviews

Zero opportunities for growth, impossible to get off the phones (I was stuck in call center my entire 7-year tenure, in which time I obtained my MBA, held top sales metrics, etc.... I could not get am opportunity in another department), below average pay, MICROMANAGEMNT, culture of fear, and an overall dreadful place to work. I've been working in a different industry with a COMPLETELY different work environment and double the pay, and I still struggle with finding myself anxious at work for no reason because USAA always kept us on edge. I was afraid to quit a steady job, even though I had been dying inside for years. I AM SO GLAD I finally grew the balls to quit, because everything in my career and personal life has improved. I'm disgusted with how much of my confidence I allowed a company to take away from me, but lesson learned.

- Split personality - wants to be a small company while competing with big competition. This split causes friction and overall disfunction for our people, process, and technology choices. - Toxic culture of fear and contradiction. My colleagues and I consistently talk about the company we used to work for. Many of us seek therapy/help for how work makes us feel about ourselves (sad, angry). - Benefits continue to be cut while company pays for lavish events and new real estate. - Strong mission becomes an excuse for undervaluing employees. - Senior leaders not in tune with employee needs or requests. - Passive aggressive employee communications - claim employees are heard with little action to change. - Minimal investment in professional development and career progression. - CEO is narcissistic. Sets the tone at the top.