Is USAA a good company to work for?

USAA has an overall rating of 3.3 out of 5, based on over 8,369 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 47% of employees would recommend working at USAA to a friend and 43% have a positive outlook for the business. The best reviews about USAA have been left by employees working as Process Engineer , Software Developer & Integrator III and Development Product Owner .

Does USAA pay their employees well?

According to anonymously submitted Glassdoor reviews, USAA employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at USAA. This rating has been stable over the past 12 months.

How satisfied are employees working at USAA?

47% of USAA employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated USAA 3.2 out of 5 for work life balance, 3.3 for culture and values and 3.0 for career opportunities.

What are the top reviewed jobs at USAA?

Claims Adjuster (294) , Insurance Agent (201) , Software Engineer (174) , Director (121) , Customer Service Representative (108) , Auto Claims Adjuster (107) , Insurance Professional (100) , Financial Advisor (92) , Member Service Representative (92) , Auto Adjuster III (82) , Senior Software Engineer (81) , Manager (75) , Financial Foundations Specialist (70) , Insurance Sales Agent (62) , Property Adjuster (58)

What are the pros of working at USAA according to real employee reviews?

"GREAT benefits health /401k match 8%/ tuition reimbursement / bonus for holidays and end of the year performance" ((in 1725 reviews)); "The pay is good for San Antonio and the cost of living in San Antonio is tremendous." ((in 513 reviews)); "It values support of the military and allows for a great work life balance." ((in 320 reviews)); "Holiday and Annual Bonuses for employees" ((in 276 reviews)); "Great Benefits, great for furthering your education" ((in 147 reviews))

What are the cons of working at USAA according to real employee reviews?

"There was poor management and it made for a hostile environment for some of us." ((in 296 reviews)); "Good managers are hard to come by" ((in 238 reviews)); "Senior leadership (executive management group) are all AFRAID of the CEO and do not lead." ((in 163 reviews)); "Moving a lot of dev work overseas but keeping middle and upper management state" ((in 70 reviews)); "There are constant reports and layoffs." ((in 68 reviews))

What are employees saying about USAA layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about USAA layoffs and their outlook for job security at USAA in 2026.

What are the top reviewed USAA locations?

San Antonio , Phoenix , Tampa , Colorado Springs , Plano , Dallas , Chesapeake , Addison , Austin , Charlotte , Norfolk , Sacramento , Tampa Palms , Virginia Beach , Houston , Atlanta , Texas City , New York , Brandon , Denver , Glendale , Washington , Seattle , Riverview , Salt Lake City , Chicago , Tempe , Raleigh , Indianapolis , Los Angeles

USAA reviews

3.3

47% would recommend to a friend

(7,679 total reviews)

Juan C. Andrade

43% approve of CEO

43% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.7

Diversity & inclusion

3.3

Culture & values

3.2

Work/Life balance

3.0

Career opportunities

2.6

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews

3.0

Oct 16, 2012

Overall okay but they LOVE micromanagers and "yes" men!

Director

Recommend

CEO approval

Business Outlook

Pros

Good salary for cost of living in San Antonio, awesome health, childcare available right across the street, nice facilities, decent food and many choices and Starbucks right by my office!

Cons

Micro managers, if you're former military you walk on water- even if you're incompetent, lots of inter office politics and favorites- also they prefer folks that are raised up in their environment. It could be a struggle for you if you come from a flexible organization externally.

1.0

Oct 12, 2012

company headed downhill fast

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

very clean, and the members are usually respectful. the building is a secure and well lit working environment. Yearly bonus as well as health benefits.

Cons

Old Technology hardware and software, software that breaks constantly making general tasks take lengthy amounts of time. floor management passes the blame to any target. Loads of Office politics and squabbles that make working here entirely un-worth putting up with the constant assault on your mental state.

4.0

Oct 11, 2012

Great Place for a Career

Auto adjuster ii

Recommend

CEO approval

Business Outlook

Pros

Always have the opportunity to be challenged and grow. Never get bored with work. Opportunity to promote and move if you actively participate in your job and in the company. Good health benefits. Lots of great management, of course not all managers are created equal though.

Cons

Paid time off has always been a sore point. Not that you don't get enough, but using it. Everyone bids by seniority and if you get into higher positions and you don't have ten plus years you may never get a holiday week off if prepared. You bid a year in advance for next years time off, so you need to know schedules and such. Otherwise awesome! Inbound call center, heavy for some parts of claims.

Viewing 7333 - 7335 of 7,679 Reviews

Jobs at USAA

Customer Service - Bank Sales & Service

Customer Service - Bank Sales & Service

Entry - Level Auto Claims Adjuster

Entry - Level Auto Claims Adjuster

Entry - Level Auto Claims Adjuster

USAA

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Reviews by job title

Overall okay but they LOVE micromanagers and "yes" men!

company headed downhill fast

Great Place for a Career

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