USAA reviews

3.3

46% would recommend to a friend

(7,681 total reviews)
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Juan C. Andrade

41% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Jul 5, 2013
Recommend
CEO approval
Business Outlook

Pros

Great pay and bonuses. They make you think they care about their employees. Good benefits. Good system for providing innovative ideas.

Cons

Terrible micro-management. VERY busy call volume with no time to breathe in between calls, with only a 30 min lunch and two 20 min breaks. Very high pressure from management to sell things to members, even when they have just reported an accident. If you can't do 20 things at once and sell stuff, don't even bother. Expect to know all days you want off by November of the year before when you bid for time off. Don't expect to get any holidays off until you have worked there for at least 5 years. The employees are only looking out for themselves and if you do something wrong, get ready to be tattled on to your manager and then be reprimanded like a 5 yr old.

5.0
Jul 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Amazing culture, great pay and benefits, tremendous opportunity to grow - one of the best insurance marketing groups anywhere

Cons

very few cons... parking. Unless you are an executive, then you get your own space. Parking is the only con!

3.0
Jul 2, 2013
Recommend
CEO approval
Business Outlook

Pros

Great benefits, on site gym, many activities outside of work, great bonus

Cons

This is a call center environment! You will be on the phones 95% of the time you are there with no time in between calls. Two breaks of 20 min, and one lunch of 35 min no matter what shift you work.

Viewing 7348 - 7350 of 7,681 Reviews

Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.