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      USAA

      Engaged Employer

      USAA reviews

      3.3

      46% would recommend to a friend

      (7,681 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,681 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Jun 25, 2013

      Great company if you're not on the phones

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits, bonus, great people to work with.

      Cons

      although not commission, they expect you to "sell/deepen their relationship" other products that are offered, micromanaging, short lunch and break on 10 hour schedule, if your call flow is not the "USAA WAY", but you're still extremely helpful with the members, they'll still tell you your call wasn't good enough, difficult advancement.

      5.0
      Jun 25, 2013

      Best Company EVER!

      Msr ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Loved working there because the facilities are amazing - cafeterias, daycares, mini nurse stations - This company is great for people who have a desire to keep a good work/life balance. It's a GREAT place to work.

      Cons

      Its hard to think of anything I didn't like.

      4.0
      Jun 3, 2013

      Love the company, the direction, hate the managers who throw people under the bus to saves them self

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      AMAZING benefits, great campus, believe in the values, flexable in time, great core values, great CEO, awesome bonuses, they will make sure you are comfortable

      Cons

      They will throw you under the bus if needed to save someone else. I was there for 2 years, never any issues and the day I moved roles to a FC, since I did not do dinners with them and become what they wanted, they found some outrageous reason to get rid of me when I went to the management staff about being seperated off and the way I was being treated. Before I could goto ER or HR, I was fired for some report that was created out of thin air claiming I did something wrong. When I asked to prove it, nothing could really be shown except for, "O this report here proves it" and the manager could not even explain where it came from. -.- anyways, yeah, keep to yoru self and head down from certain people.

      Viewing 7351 - 7353 of 7,681 Reviews
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      ReviewsUSAA reviews

      Glassdoor has 8,372 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.