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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,679 total reviews)
      avatar

      Juan C. Andrade

      43% approve of CEO

      43% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,679 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      3.0
      Dec 11, 2008

      Great Benefits, and Great Bonuses, Call center jobs hard to move out of though

      Bank servicing specialist ii
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Good pay + bonuses and beneifts - Learn about military and earn a lot of knowledge in your field - Financially Stable company to work for. - Good ethics and integrity when it comes to business decisions - Executive Managment is top notch

      Cons

      - Very hard to move horizontally, if you start there in the front office or call center you tend to get trained on one skill, limiting your career development - Call center job has a long way out til your finally off the phone, expect to be on the phones for atleast 5 years. - Middle management can be inconsistent, you will get opportunities depending on where you are placed. - Front office jobs do not have much flexibility as they are dictated by the Call volumes.

      3.0
      Oct 29, 2008

      Light at the end of the tunnel but you have to walk quite a distance to get to it.

      Member service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      One of the best call centers in the Valley to work for. Compared to some, you don't have to worry about layoffs or downsizing. The pay is pretty decent and the bonuses are nice. It's a big building with a good size fitness center and covered parking. The cleaning crew is pretty nice as well. They have company picnics and holiday parties.

      Cons

      Getting promoted is a trial by fire and sometimes is not WHAT you know but WHO you know. Forget trying to get a job in the IT area unless you are a temp if you already work at USAA. They only hire from within that area which I think is unfair. At the beginning of the year, upper management was talking up work from home. Now they are quietly sweeping it under the table. They also ticked off a lot of employees in the bank with a recent "optimization" which really caused major discord among employees. When Joe Robles came on board, he talked about the open door policy but many believe it's a myth as they fear repercussions from upper management.

      4.0
      Oct 10, 2008

      USAA

      Msr - pss
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office environment and wonderful benefits. The time off program is second to none. Compensation is fair.

      Cons

      The call center is too stress-ful. There is too much work and not enough time to complete it all.

      Viewing 7429 - 7431 of 7,679 Reviews
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      Glassdoor has 8,369 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.