USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)
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Juan C. Andrade

44% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
2.0
Dec 30, 2008
Recommend
CEO approval
Business Outlook

Pros

USAA has great time off accrual rates. All time off (personal leave and sick days) come from one pool of hours and you start off accruing about 5 hours per paycheck. This, on top of the 6 company wide holidays, the 3 free "flex" holidays, and 4 floating holidays make for a lot of potential time off. Even with-in the IT department, I am able to take off when I need to.

Cons

The ability to grow your own career at USAA is very difficult - especially within IT. USAA does not appreciate education, so regardless of much you got out of an advanced degree or training, your base pay is not affected - nor are opportunities for advancement. Many times an employee will have to leave USAA, gain the experience in the new career path they want and come back into USAA through an external hirer position.

4.0
Dec 17, 2008
Recommend
CEO approval
Business Outlook

Pros

Great opportunity for professional development, with tuition reimbursement.

Cons

The campus is very secure, but it becomes quite an obstacle for family/friends visiting.

3.0
Dec 13, 2008
Recommend
CEO approval
Business Outlook

Pros

Great benefits, good training, a lot of time off

Cons

Everything you say has to fit a certain pattern, conversations with members don't sound natural anymore because there are so many things that you have to say. It's ridiculous to try to sell something when the customer just called in to get an id card or to pay a bill and they are driving and eating at the same time. I think the aggressive approach is very annoying to customers.

Viewing 7627 - 7629 of 7,663 Reviews

Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.