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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      5.0
      Oct 15, 2008

      A great place to work overall!!!

      Software/systems engineer iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA is a great place to work! I/T is awesome to work in! Pros: -Headquarters has 3 gyms, 6 cafes, company stores, on site Rx, and more! -You can bring your spouse/family to the campus to use facilities like fields, etc -MOST managers are open to you. My manager has been great! -You get challenging work. Just ask! -Great training program! -Reimbursement for tuition (Masters, etc) -8% on 401k and other World Class benefits that can't be beat. -Generous paid time off for new hires. -Working for a company that is doing GREAT even in times of financial turbulence! -Knowing you are making a difference every day of the week!

      Cons

      Like every big corporation, USAA has it's downsides. NO PLACE CAN BE PERFECT! USAA is awesome but could improve! Here are some cons: -Some team members whine a lot. I guess that's just their personality. -Complex decision making structure often requiring many individuals from Management. -You can feel lost at times. Overall, USAA has been a great place to work. I think it is team dependent on cons. Some teams have incompetent managers, micro managers, or other people. In Enterprise Business Operations Consolidated, where Information Technology resides, it is very different compared to the other companies/service agencies. If you are an MSR (Member Service Rep) you are expected to be member focused with a concentration in sales/product sales. Those individuals have been ranting about their teams. Take the cons on this site as general advice. The job is what YOU make of it!!!

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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.