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      USAA

      Engaged Employer

      USAA reviews

      3.3

      47% would recommend to a friend

      (7,663 total reviews)
      avatar

      Juan C. Andrade

      44% approve of CEO

      42% positive business outlook

      Ratings by category

      3.8

      Compensation and benefits

      3.7

      Diversity & inclusion

      3.3

      Culture & values

      3.2

      Work/Life balance

      3.0

      Career opportunities

      2.6

      Senior management

      USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      8K reviews
      4.0
      Oct 14, 2008

      USAA - Good place to begin a career

      Financial advisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Pay is decent, benefits are great, facilities are wonderful. They pay for licenses required for the job, as well as give you $5,000 per year to use towards education. 8% dollar for dollar math on 401(k) is unbeatable.

      Cons

      Work can be stressful if you are on the phone. There seems to be a communication barrier between senior management, middle management, and employees. Things change almost daily with little or no notification or training to new procedures.

      4.0
      Oct 10, 2008

      USAA

      Msr - pss
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great office environment and wonderful benefits. The time off program is second to none. Compensation is fair.

      Cons

      The call center is too stress-ful. There is too much work and not enough time to complete it all.

      3.0
      Oct 9, 2008

      USAA's challenges + your hard work = great rewards

      Senior software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Compensation package is generous. Yearly corporate performance bonus, holiday bonus, extra days off during holidays, 8% savings and investment plan matching. Highly active in community - lots of volunteer opportunities like Habitat for Humanity, yearly United Way campaign and holiday 'Season of Sharing' fundraising drive. Our members are primarily the military community. In times like these, it's a pleasure and privilege to serve those who serve us so selflessly. The company is undergoing a culture change. This is the time for innovative thinkers and people who thrive on challenge to roll up their sleeves and help straighten out areas that need it. Ideas are appreciated when presented thoughtfully, in a positive and non-accusatory manner. USAA has a new CEO who is making an effort to get back to basics.

      Cons

      Work and personal life balance is a struggle. You'll work hard for every single penny earned. Change is difficult, not just for employees to accept but in the way it is communicated and introduced. Management is arguably unaware of the challenges facing the front line employee. Direct line managers have little authority and don't always have a background in the area they manage. Could also use more accountability in management. Process is king. In an effort to keep management in the loop, we implement process upon process. Duplication of effort is rampant.

      Viewing 7636 - 7638 of 7,663 Reviews
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      Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.