USAA reviews

3.3

47% would recommend to a friend

(7,663 total reviews)
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Juan C. Andrade

44% approve of CEO

42% positive business outlook

USAA has an employee rating of 3.3 out of 5 stars, based on 7,663 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Reviews by job title

8K reviews
4.0
Sep 21, 2008
Recommend
CEO approval
Business Outlook

Pros

USAA offers a great work environment that rewards hard work and dedication. The work schedule is getting more flexible which is helping to increase employee morale. There is decent communication to and from senior management and most of the time we feel that we are being told the truth. Career opportunites are available for the most part, you can have several different careers with the same company which is nice. All in all, it feels good to work at a place that truely cares about its customers like USAA does.

Cons

Parking can suck if you get to work late! That is the drawback to working at a huge company though.

4.0
Sep 16, 2008
Recommend
CEO approval
Business Outlook

Pros

USAA is without a doubt one of the most respected companies in the United States to be employed by. They take customer service very serious and also care about the happiness of their employees.

Cons

You without a doubt will be micro managed and timed on everything that you do; lunch, going to the restroom, making a personal call, what ever it is it doesn't matter. Logging out of your system for anything is tracked even doing extra work on a file that leads you to be unavailable to incoming calls.

Viewing 7642 - 7644 of 7,663 Reviews

Glassdoor has 8,352 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.