Uncommon Goods reviews

One of our guiding principles is We are Always Learning and your feedback contributes directly to this business objective. We review our team/department structures annually to address concerns like you have expressed in regard to too many levels of management and make adjustments where we find issue. Customer service is hard work with many demands as we know you understand and patience is paramount for all facets of the role. This feedback provides us an opportunity to stress that this level of composure is required and perhaps supply some ways to address expectations of fellow team members, direct reports and customers. We also acknowledge that systems and process should always be scrutinized for efficiencies and the cyclical nature of cause and effect of when they are not so efficient - we agree this is foundational to our business and have a reliable product management and tech team to assist in developing the best internal tools to support our teams. We are consistently striving to do better in these areas and appreciate the accountability your feedback requires of us. Best, Director, People Team Uncommon Goods

Thank you for taking the time to provide your valuable feedback. We're grateful to hear that your experience as a seasonal team member on our Customer Service team was generally very positive. Your contributions during season are vital to the health of our business overall. We do understand that the very nature of these roles allows for little development or opportunities for year round roles however it does happen occasionally and we are consistently looking for ways to retain individuals where we can. We also hope that you were able to take advantage of our seasonal team resources like our resume review that could assist with more potential in securing permanent employment even if not with Uncommon Goods. Your feedback as it relates to ticket management is also crucial to looking for ways to improve not only our CSR experience but that of our customers. We wish you the very best and appreciate your time. Director, People Team Uncommon Goods