Is UniFirst a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at UniFirst have rated their employer with 4.0 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of UniFirst employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at UniFirst now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at UniFirst .

Does UniFirst pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at UniFirst with 3.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at UniFirst.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (465) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (51) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Training was great and good for anyone starting out at the entry level." ((in 192 reviews)); "Very family orientated and good benefits." ((in 156 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 141 reviews)); "The people are great and very helpful in terms of training." ((in 126 reviews)); "Great Culture and very supportive" ((in 85 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 142 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 93 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 44 reviews)); "Upper management does not care about sales reps." ((in 37 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

UniFirst Customer Service Representative CSR reviews

4.0

74% would recommend to a friend

(16 total reviews)

Steven S. Sintros

85% approve of CEO

74% positive business outlook

Ratings by demographic groups

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Customer Service Representative (CSR) employees have rated UniFirst with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

16 reviews

2.0

Apr 24, 2026

Don't do it.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Can be fun, they feed you on-site almost every holiday, some holidays off, no weekends, decent benifits

Cons

Management is lazy, undercompensated, over worked, changes their minds often.

UniFirst Response

2mo

We're disheartened to hear about any dissatisfaction you've experienced. Your feedback is important to us, and we're committed to continuous improvement.

5.0

Mar 9, 2026

This is a great learning opportunity and a chance to grow in a new field of work!

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

I started working for the company over 15 years ago, and I had never worked in this industry before. Since joining, I’ve learned a lot—from working effectively with a team, to managing multiple accounts, handling data entry, and supporting accounts receivable. One of the things I appreciate most is that you can transfer to different locations across the states if needed. If I don’t know something or want to learn a new skill, my management team takes the time to train me. They allow me to learn different areas of the location so that when I’m ready to move up, I already have experience in those departments. I love my location and enjoy working with all my route men and the variety of customers we serve.

Cons

I don’t really have any cons. The only improvements I’d suggest are increasing the pay and making the system a little easier to use.

UniFirst Response

3mo

We appreciate your time in writing a review and all your hard work. Thank you for sharing your feedback!

5.0

Feb 6, 2026

great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

great pay and awesome environment

Cons

not alot of office positions available for growth

UniFirst Response

2mo

Thank you for submitting a review. Your feedback is appreciated!

Viewing 1 - 3 of 16 Reviews

Jobs at UniFirst

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Customer Service Representative - UniFirst

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UniFirst

UniFirst Customer Service Representative CSR reviews

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Reviews by job title

Don't do it.

This is a great learning opportunity and a chance to grow in a new field of work!

great place to work

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