Is UniFirst a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at UniFirst have rated their employer with 4.0 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of UniFirst employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at UniFirst now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at UniFirst .

Does UniFirst pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at UniFirst with 3.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at UniFirst.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (465) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (51) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Training was great and good for anyone starting out at the entry level." ((in 192 reviews)); "Very family orientated and good benefits." ((in 156 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 141 reviews)); "The people are great and very helpful in terms of training." ((in 126 reviews)); "Great Culture and very supportive" ((in 85 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 142 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 93 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 44 reviews)); "Upper management does not care about sales reps." ((in 37 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

UniFirst Customer Service Representative CSR reviews

4.0

74% would recommend to a friend

(16 total reviews)

Steven S. Sintros

85% approve of CEO

74% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (16 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Customer Service Representative (CSR) employees have rated UniFirst with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

16 reviews

2.0

Jun 6, 2024

Immature management, cheap company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Nothing, compensation was bad, management is bad, etc. I only stayed there because I needed a job

Cons

They really do not care about their employees here at all unless they work at head office, and I was part of the office staff that were still getting treated far better than delivery drivers and warehouse staff. Management is super immature and they also do not follow HR regulations

UniFirst Response

1y

UniFirst takes allegations, such as these, very seriously and expects our Team Partners to consistently conduct business in an honest, ethical, and fair manner. And we do not tolerate inappropriate behaviors in the workplace. Please be advised that we encourage all employees at every level to bring any related concerns to the attention of local management and/or Human Resources for follow-up. UniFirst’s Human Resources Department can be reached by calling (800) 347-7888. Also be advised that all Team Partners have online access to our “EthicsFirst” portal, where staff can anonymously communicate any ethical concerns at work. This portal can be accessed on UniFirst’s U-Net or at UniFirst.ethicspoint.com. You may also call the “EthicsFirst” Hotline for an anonymous conversation at (800) 213-8979. Thank you.

5.0

Apr 11, 2024

Great

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Laid back fun great atmosphere and people are nice

Cons

The pay is not worth it. For the work

UniFirst Response

2y

Thank you for taking the time to submit a review. Your feedback is appreciated.

5.0

Jun 19, 2023

More like Family

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Managers and supervisors treat me with respect. They will work with you when you have appointments or need to leave. Hold family in a high regard. Always keeping up with new ways of achieving goals.

Cons

I have no complaints about my position.

UniFirst Response

3y

Thank you for sharing your experience, we are so happy to hear you are thriving at UniFirst!

Viewing 7 - 9 of 16 Reviews

Jobs at UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

UniFirst

UniFirst Customer Service Representative CSR reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Immature management, cheap company

Great

More like Family

Jobs at UniFirst

UniFirst reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Company ratings over time

UniFirst reviews FAQs

Jobs at UniFirst