Is UniFirst a good company to work for as a Customer Service Representative CSR?

Customer Service Representative CSR professionals working at UniFirst have rated their employer with 4.0 out of 5 stars in 16 Glassdoor reviews. This is a higher than average score with the overall rating of UniFirst employees being 3.6 out of 5 stars. Search open Customer Service Representative CSR Jobs at UniFirst now and start preparing for your job interview by browsing frequently asked Customer Service Representative CSR interview questions at UniFirst .

Does UniFirst pay Customer Service Representative CSR employees well?

Customer Service Representative CSR professionals rate their compensation and benefits at UniFirst with 3.4 out of 5 stars based on 16 anonymously submitted employee reviews. This is 3% better than the company average rating for salary and benefits. Find out more about Customer Service Representative CSR salaries at UniFirst.

What are the top reviewed jobs at UniFirst?

Outside Sales Representative (465) , Sales Representative (316) , Sales Manager (126) , Route Sales Representative (93) , RSR Route Sales Representative (77) , Sales Consultant (60) , Customer Service Representative (51) , Sales (51) , Route Service Representative (33) , District Service Manager (29) , Manager (26) , Branch Manager (24) , Senior Sales Consultant (24) , Route Service Manager (19) , Sales Associate (19)

What are the pros of working at UniFirst according to real employee reviews?

"Training was great and good for anyone starting out at the entry level." ((in 192 reviews)); "Very family orientated and good benefits." ((in 156 reviews)); "Good pay and atmosphere hard work but you can make a career getting the right route" ((in 141 reviews)); "The people are great and very helpful in terms of training." ((in 126 reviews)); "Great Culture and very supportive" ((in 85 reviews))

What are the cons of working at UniFirst according to real employee reviews?

"Poor management and unrealistic expectations." ((in 142 reviews)); "Long hours in the service department but I guess that's why e make the big bucks." ((in 93 reviews)); "Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough." ((in 44 reviews)); "Upper management does not care about sales reps." ((in 37 reviews)); "Hard on the body, not enough staff,unorganized management very long hours." ((in 30 reviews))

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UniFirst

UniFirst Customer Service Representative CSR reviews

4.0

74% would recommend to a friend

(16 total reviews)

Steven S. Sintros

85% approve of CEO

74% positive business outlook

Ratings by category

4.1

Work/Life balance

4.0

Diversity & inclusion

3.8

Senior management

3.5

Culture & values

3.4

Compensation and benefits

3.0

Career opportunities

Customer Service Representative (CSR) employees have rated UniFirst with 4.0 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Service Representative (CSR) professionals have a good working experience there. UniFirst is rated in line with the average (within 1 standard deviation) by Customer Service Representative (CSR) professionals compared to other employers within the Personal Consumer Services industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

1.0

Aug 15, 2025

Don't waste your time! There are better places to work.

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

401k, insurance, other than that nothing else.

Cons

Unprofessional management! You can't learn something new if the person who's supposed to train you refuses to do so. If you don't meet ridiculous goals they have set in 90 days they will fire you. And apparently things constantly change so as soon as you learn something you'll have to relearn something else. Within my first 2 weeks there I noticed many red flags. Backstabbing is apparently big here. This position is a waste of your time and the companies and I'm not sure why they keep trying to hire for it. Don't miss work in your 90 days. You'll be let go in an instant. Your just a corporate number here not a human being.

UniFirst Response

10mo

Thank you for taking the time to submit a review. Your feedback is appreciated. Please be assured that our employees and others are encouraged to contact the Corporate Human Resources Department directly at any time and for any employment or service concerns. The UniFirst HR Department can be reached by calling 800.347.7888. Also be advised that all Team Partners have online access to our “EthicsFirst” portal, where staff can anonymously communicate any ethical concerns at work. This portal can be accessed on UniFirst’s U-Net or at UniFirst.ethicspoint.com. You may also call the “EthicsFirst” Hotline for an anonymous conversation at (800) 213-8979. Thank you.

5.0

May 12, 2025

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

Good cultures, nice coworkers, good benefits.

Cons

Limited positions currently open at this time.

UniFirst Response

We appreciate your hard work and dedication. Thank you for all that you do!

4.0

Dec 6, 2024

About company

Customer service representative (csr)

Recommend

CEO approval

Business Outlook

Pros

1. Independent work with a flexible schedule. 2. good for new comers. 3. easy to learn

Cons

1. if you want more money, need to do more physical work

UniFirst Response

We appreciate your time in writing a review and all your hard work. Thanks for sharing your feedback!

Viewing 4 - 6 of 16 Reviews

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Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

Customer Service Representative - UniFirst

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UniFirst Customer Service Representative CSR reviews

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Don't waste your time! There are better places to work.

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