UniFirst reviews

3.6

62% would recommend to a friend

(2,542 total reviews)
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Steven S. Sintros

70% approve of CEO

55% positive business outlook

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,542 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

3K reviews
1.0
Nov 7, 2019

BEWARE!!!

Recommend
CEO approval
Business Outlook

Pros

Benefits are competitive. That's about it.

Cons

Vacation is a joke. They don't start you out with any, and is accrued over time. Be careful with management. They will talk a big game when you first get hired about how great UniFirst is and what the company will do for you. He claimed to be a laid back manager, but will track you with your computer while you are out in the field. They all have GPS enabled in them, so do not let him fool you when he tells you he doesn't track where his employees are at during the day. Training was very poor. They preach about going to Presidents club but don't explain how to write up an order. The manager told us to take the training with a grain of salt, but would "show" us how to sell. He is always out of the office, and told us to "figure it out" and were left in the dark once we were out in the field. Once you get out in the field, its basically a "good luck" from management since they don't explain what you should be doing in your first week in the field. They told us to "prospect any business you can" with no real leads or training on how to see if the leads were qualified or not. The data base is not accurate, so you are basically starting from scratch on day 1. If you are managements favorite, you can get away with pretty much anything. If not, you should start looking for another job. Be careful what you say and what you do. A lot of snakes in the grass and will rat on you for every little mistake you make.

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UniFirst Response
6y
Thank you for submitting a review. Your feedback is appreciated.
1.0
Nov 2, 2019
Recommend
CEO approval
Business Outlook

Pros

Cool co-workers, got free food every now and then.

Cons

This company is a disaster. No loyalty to employees , screw over customers constantly, don’t do things right hardly ever. What bothered me the most is how much people hate working here, it says so much about your company if you have a bad culture and Unifirst without question had a horrible culture. Managers don’t hold drivers account for stinking at their jobs AKA not taking customers the right stuff or not taking them enough. The Austin plant is a cluster ball of confusion as there is not a trace of structure out there. The sales team cycles through boatloads of sales reps because they fire you if you don’t sell a dying business model (renting clothes) in your first 90 days because it makes more sense to hire and completely train a new rep vs keeping one you already have......... the style of business is hilariously outdated. Orders are turned in on paper through a folder... that should tell you why Cintas is DOMINATING Unifirst. This company is in need of a massive corporate restructuring or they will not stay afloat and be bought in the next big merger as Cintas and Aramark continue to get bigger and better.

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UniFirst Response
6y
Thank you for your feedback. We're disappointed to hear that you had a less-than-positive experience, and we hope that you found a better fit for you moving forward.
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