UniFirst reviews

3.6

62% would recommend to a friend

(2,543 total reviews)
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Steven S. Sintros

70% approve of CEO

54% positive business outlook

UniFirst has an employee rating of 3.6 out of 5 stars, based on 2,543 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UniFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Personal Consumer Services industry (3.4 stars).

Reviews by job title

3K reviews
2.0
Mar 23, 2017

Good company, bad people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great pay, medical, dental 401k, and corporate help

Cons

but not worth the 80 hour weeks and occasional Saturday morning installs and unappreciative upper management

2.0
Feb 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Job pays decently, co-workers are pretty chill, uniform is free and being able to run your route the way you want can feel rewarding.

Cons

Your safety is not a major concern for them. You are just a number no matter what they try to tell you.

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UniFirst Response
9y
Thank you for the review. Safety is of paramount importance at UniFirst. Upon hire, all new employees who will have access to driving one of our vehicles must obtain a medical DOT card, pass a defensive driving test, and complete the designated safety training. Each day, prior to operating their vehicle, it is mandatory for employees to conduct a vehicle inspection following the steps in their UVO inspection booklet. If a vehicle fails any of the safety inspection points, it is not to be operated; no exceptions. A spare vehicle must be used until any issues are rectified. We provide all the personal protective equipment you may need as well. We are a family that values the safety of all of our Team Partners. If you feel there are unsafe occurrences taking place during your workday, please bring your concerns up to your Location Management so they can be addressed immediately.
1.0
Feb 2, 2017
Recommend
CEO approval
Business Outlook

Pros

Parts of their training. Their sales process could cross over into multiple industries. M-F schedule which is also nice. Unfortunately, that's just about where it ends.

Cons

Pay. Salary is abysmal, especially during training. I came to the organization with years of experience, most recently in territory sales management and corporate account management for national and regional accounts for a Fortune 50 company. The management team I interviewed with obviously knew this per my resume and the interview process. This is also an entry-level position, so I didn't expect much. But no effort was made to pay commensurate to my experience. When I looked over my offer, I was told "Every rep starts out at this salary." Easily translatable into "We recognize your qualifications and track record, we just aren't going to pay you for them." This could be because my geographical location is economically disparaged and because I had been unemployed for an extended period of time due to said economic hardships, at which point you're clearly taking advantage of someone, also reprehensible. I realize Glassdoor isn't 100% accurate on what to expect in a salary, but I've used it as a measure before and been very successful both in negotiations and prospective jobs that meet my salary requirements. Having said that, my salary offer was $15K less than what Glassdoor reports the average salary for my role is within UniFirst. So, you've been warned on that front. Also, I noticed my pay for one week did not match up to the time sheet I hand signed for that week. There were hours missed during that week on my end due to a doctor's appointment, so yes a correction was required. However, I was not presented with a payroll correction form and my signed time sheet was altered without my knowing or permission. For those of you who aren't aware, that's illegal, hence the requirement for a signature as written acknowledgement of hours worked. There was no structured orientation. Training schedules were handed down by the regional managers, loosely enforced at the branch. Another new hire and I were told to take tests in the curriculum without the aforementioned training under the guise of "Just take them and get them out of the way. They'll tell you what you missed and you can retake it and pass." For someone who has experience, you can probably stumble through and be okay. For someone with no outside sales experience, someone with no knowledge of the industry, you are setting them up to fail and shame on you. There's also a lot of "my way or the highway" attitudes thrown around at the higher levels. I've seen it before, more so with this company. Be aware of that as well if you like to "stand out"; you probably won't be respected for it. Given their dubious business practices, at least at the branch in question (* see altered time slip and "training structure"), along with the fact that they want experience and knowledge without paying commensurately for it...new hires, get experience and go. Seasoned salesmen/account managers, avoid.

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UniFirst Response
9y
It disappoints us to hear that you feel your experience with UniFirst was a negative one. We hope you’ve found a much better fit for yourself – one that meets each and every one of your expectations.
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