UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
2.0
Apr 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Advantages of working at UserTesting was the salary was fair and a lot of true leaning happened. People are nice in that very corporate professional way. There was also a lot of modern tools at your disposal, though learning them is on you.

Cons

Even though I had been informed that the company needed major care after the acquisition last year, there was still a misunderstanding or misinformation of what was needed for the role. Also many roles have more than 1 person working at the similar level/ tasks that you can get support with. My specific role did not as well as minimal guidance on each counties countries needs. The whole time I was there was it was just figuring out what had to be done, laws that were involved, who needed to be spoken to, and how to implement actions. When things started to smooth out that is when the redundancy happened. When being made redundant I got the courtesy of an under 5 minute call where the manager told me the business made the decision that the position was going to be made redundant. The PBP took over and read out a legally approved script, asked if I had questions without any time to think or process. As soon as the meeting was over my computer was shut down and made into turned into a very expensive paper weight. All in all very high work expectations with minimal position support and no off boarding support.

2.0
Jan 23, 2026

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Access to great tools and professional development stipend

Cons

Relentless conversations about internal alignment, a corporate culture where visibility is valued over performance and not much space for growth. Politics dominate team dynamics and while nobody is happy it's kind of mandatory to pretend to be

1.0
Apr 23, 2025

I'm glad I was laid off.

Recommend
CEO approval
Business Outlook

Pros

Used to have great people. Used to.

Cons

Being laid off was probably the best thing ever because damn did they fall so far and so hard. Private Equities like Thoma Bravo are like vampires - suck the soul out everyone.

Viewing 427 - 429 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.