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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.1

      52% would recommend to a friend

      (576 total reviews)
      avatar

      Eric Johnson

      57% approve of CEO

      49% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      576 reviews
      3.0
      Feb 23, 2018

      Stagnant Sales Team

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent benefits Decent pay Nice people mixed into the crowd & industry knowledgeable people Flexible hrs? (People come & go)

      Cons

      Positive Culture & defined culture Collaboration across teams No sales enablement Over inflated titles Product direction (Those flexible hrs—random team members working from home who should be in office period!)

      2.0
      Feb 13, 2018

      Not Impressive

      Sdr
      Recommend
      CEO approval
      Business Outlook

      Pros

      Most of the people are a joy to work with Office is very nice with a great view West Coast benefits in an East Coast office (yoga, massages, snacks) Catered lunches twice a week Bi-monthly happy hours expensed SDR position is easy

      Cons

      Executives in SF are out of touch with the realities of the Atlanta office No recognition and little appreciation of the SDR team Good luck getting a promotion High turnover Quotas and expectations are unattainable Good leadership is hard to come by in both Atlanta and San Fransisco No real defined means to make commission (subjective and often decided by the AE) Extensive outreach, little or no legitimate leads

      avatar
      UserTesting Response
      8y
      UserTesting appreciates your feedback and would like to take this opportunity to listen, learn, and improve moving forward. We are always looking to create new ways to recognize our team’s performance and provide credit to the individuals that help us drive our business. One way we recognize top performing employees is through promotions and the SDR Team has seen a large amount of internal mobility in the last year. In fact, more than 25% of our SDR Team has been promoted during the last 12 months, with numerous other promotions from years prior. We are sorry to hear that your experience didn't meet your desired outcome. We will factor your feedback into how UserTesting makes decisions moving forward.
      5.0
      Feb 8, 2018

      Good place to start off

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Manager is really understanding as well as the rest of the company. It’s a great place to start off in your UX career and you’ll learn a lot.

      Cons

      If you are an RA, there’s no pay raise opportunity. But the pay in general is fair.

      Viewing 466 - 468 of 576 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.