Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 41 reviews)); "good pay easy remote fixable time" ((in 25 reviews)); "Flexible working hours, work from home" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "constant reorg and layoffs" ((in 17 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 7 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 3 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Ratings by category

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

576 reviews

5.0

Jun 1, 2026

Great flexibility and supportive culture, fair pay

Panel support associate

Recommend

CEO approval

Business Outlook

Pros

UserTesting is a great place to work, offering complete flexibility, a positive and supportive work environment, and an amazing team of employees. The culture encourages collaboration, growth, and work-life balance, making it an enjoyable and rewarding place to be.

Cons

The compensation is competitive and generally in line with industry standards. While it may not be the highest in the market, it is fair and comparable to what many other companies offer for similar roles.

UserTesting Response

3w

Thank you so much for sharing this! 🙏 It's wonderful to hear that the flexibility, collaborative culture, and the team have made such a positive impact on your experience. Building an environment where people can grow, collaborate, and thrive is something we care deeply about, so it's incredibly rewarding to hear that it's coming through. We're lucky to have you with us and will keep working hard to make UserTesting a place people love to be.

5.0

Apr 23, 2026

Fully remote with excellent work-life balance

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

Cons

Steps for career growth not well-communicated by HR No bonuses

UserTesting Response

1mo

Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team

5.0

Apr 23, 2026

Meaningful work and supportive culture, but some uncertainty

Software architect

Recommend

CEO approval

Business Outlook

Pros

Working at UserTesting offers a great opportunity to impact how companies understand their users. The culture is collaborative and supportive, with talented people across teams. There’s strong focus on product quality and innovation, and you get to work on meaningful challenges at scale while continuing to grow professionally.

Cons

At times, there’s a sense of uncertainty from management.

Viewing 490 - 492 of 576 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative

UserTesting

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Ratings by category

Ratings by demographic groups

Reviews by job title

Great flexibility and supportive culture, fair pay

Fully remote with excellent work-life balance

Meaningful work and supportive culture, but some uncertainty

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