Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 90 reviews)); "UserTesting has a great culture" ((in 75 reviews)); "Great benefits such as:" ((in 40 reviews)); "Good pay to work ratio" ((in 26 reviews)); "Flexible, Work from Home, Straight Forward" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 21 reviews)); "Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (576 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

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UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews

5.0

Sep 18, 2018

Here for over two years

German speaking sales consultant

Recommend

CEO approval

Business Outlook

Pros

- Relaxed working atmosphere - Managers who care - Good work-life balance - Annual trip to the Sales-Kick-Off Meeting in the US with the possibility to extend the trip as a personal holiday - Silicon Valley Head Office - Market-Leading Postion within its industry - Fortune 500 Clients - The most exciting solution I've ever sold - Solution is easy to sell, conversations are interesting - Career Development options are available - The company logo is an owl

Cons

- Once a week there is a small dog in the office which can be distracting - We have a football table, but nobody plays with me - Everyone plays table tennis all the time

5.0

Sep 13, 2018

Amazing company and culture

Sdr

Recommend

CEO approval

Business Outlook

Pros

I've been lucky enough to work for a number of good companies and thought it would be hard to beat my last but UserZoom has topped it. - The management are very down to earth and approachable - The company cares about it's staff - Very good culture - Freedom to work your own way and support to help whenever you need it - Fair salaries - Good social events - Cool offices

Cons

- Due to the nature of the job it can mean people are onsite with clients a lot resulting in a quiet office sometimes - Perhaps need better training for graduates as it's currently geared for people with more experience

5.0

Sep 13, 2018

Great company, will be amazing in 1-2 years

Sdr

Recommend

CEO approval

Business Outlook

Pros

Genuinely best-in-class software being used by some of the world's largest brands. UX 100% will become a huge market and needed by every large company in the world so opportunities for growth and progression. Good salary and bonuses. Cool open-plan offices in a great part of Manchester. Relaxed, supportive and collaborative environment. Ideas are welcomed from bottom-up. Senior positions held in Manchester office so you can see the strategy first-hand. Clear progression path. Great open-plan office. Nice, friendly team throughout.

Cons

Company is growing in Europe so the team could be bigger, but investment & social agendas are making up for this.

Viewing 574 - 576 of 576 Reviews

Jobs at UserTesting

Insights Partner

Remote

View job

Strategic Inside Sales Representative

Bellevue, WA

View job

UserTesting

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Here for over two years

Amazing company and culture

Great company, will be amazing in 1-2 years

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