UserTesting reviews

3.2

55% would recommend to a friend

(90 total reviews)
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Eric Johnson

61% approve of CEO

53% positive business outlook

Reviews by job title

90 reviews

Reviews about "Management"

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5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Working at UserTesting offers a great opportunity to impact how companies understand their users. The culture is collaborative and supportive, with talented people across teams. There’s strong focus on product quality and innovation, and you get to work on meaningful challenges at scale while continuing to grow professionally.

Cons

At times, there’s a sense of uncertainty from management.

4.0
Apr 16, 2026

Positive leadership fostering a culture of learning amidst change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

New leadership team that cares about people and creating a positive winning environment There is an opportunity to learn new things including AI to contribute to positive impact. Human insight will be increasingly more important as we move to an AI influenced world.

Cons

There are small pockets of people who have unrealistic expectations about who should fix problems or issues. We all own our culture and it is not going to be “like it used to be.” There is a lot of change in SaaS companies as a whole. We are not immune. I am hopeful because we have smart leaders who care about the people, not just the company or their own interests.

4.0
Apr 9, 2026

UserTesting - I would recommend

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexibility & work/life balance Manageable workload Great manager Travel

Cons

No Bonus below the Director level

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