UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
avatar

Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
5.0
May 20, 2025

On a mission

Recommend
CEO approval
Business Outlook

Pros

Clear company mission to enable companies to craft exceptional customer experiences

Cons

Some negativity coming from more tenured people who have simply decided they don’t like the new management.

1.0
May 19, 2025
Recommend
CEO approval
Business Outlook

Pros

Not of any I could think of.

Cons

The company has gone through multiple rounds of layoffs over the years, creating a constant sense of instability. Communication from HR and the executive team has been opaque, and there’s no clear strategy or real innovation taking place. Decisions often seem reactive rather than part of a long-term vision. The shares given during the merger had a "fair market value" of 0 dollars. And they just buy them from you when you leave or got laid off.

Viewing 61 - 63 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.