Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 86 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 41 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible, Work from Home, Straight Forward" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Management is poor and inexperienced" ((in 21 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.1

52% would recommend to a friend

(182 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

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182 reviews

Reviews about "Culture"

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2.0

Nov 1, 2022

Anonymous

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good base pay Culture is decent overall but has been changing since a recent acquisition Good product

Cons

Management is not transparent A lot of things were promised during the interview process but as time went on true colors started to show. Several moving parts and processes. Pretty throw stuff at the wall and see when sticks. Leadership lacks. No diversity for a specific race (I won’t say)

5.0

Aug 19, 2022

Positive work culture

Product support specialist

Recommend

CEO approval

Business Outlook

Pros

Positive work culture, people first, you get to work remotely. Work culture is based European, so you're not tied up, unlike Corporate America where you are walking on eggshells, no micromanaging, just adults are given the trust to do the job and be responsible to get it done. There is room to grow and take your career to another level.

Cons

It can be chaotic with a lot of moving information and the platform is huge and will take a year for someone to become an expert on it. Salary is average, there are more competitive options with the same responsibility.

4.0

Jul 20, 2022

Great culture

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

The people at UserTesting really make a difference. It’s not just one or two experts on the teams that are always jumping in to help, it’s everyone and you can tell it’s the culture. The benefits are great and there’s a lot of effort to ensure employees are trained and equipped with knowledge and resources.

Cons

There are a lot of tools in the toolbox but still a lot of issues with automation to help employees be more efficient. Reporting and reliability between different tools does not align and sometimes not reliable so employees are often trying to figure out what to rely on to do their job.

Viewing 79 - 81 of 182 Reviews

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