UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
avatar

Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
2.0
Feb 12, 2025

Messy, chaotic company

Recommend
CEO approval
Business Outlook

Pros

- Promising platform on the surface - Decent compensation and work/life balance - Pockets of passionate employees

Cons

- Terrible handling of the UserZoom merger - Constant RIFs and turnover - Unclear product roadmap - Company culture has become very corporate after being acquired by private equity

2.0
Feb 6, 2025
Recommend
CEO approval
Business Outlook

Pros

- Collaborative and talented team with a strong sense of camaraderie. - Flexible work arrangements that supported a healthy work-life balance. - Engaging work with products that genuinely make a difference for users and clients. - Comprehensive benefits package - ERGs avaliable

Cons

- Recent organizational changes have led to unexpected layoffs, affecting long-tenured employees without clear communication or warning. - Shifts in leadership and company direction occasionally caused misalignment across teams. - Limited transparency around decision-making processes during critical company transitions.

Viewing 91 - 93 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.