UserTesting reviews

Sounds like we need to do better in our messaging on turnover, although Andy does explain why we use those measures when we discuss them. It would be ideal if everyone fit and our hiring were perfect, but that's not realistic. What we feel we do well is communicate with people that things aren't working out. The best outcome for everyone is that people opt out and find a new role with little disruption to their lives and with their heads high. While this turnover isn't regrettable, we wish the people that leave us the best future possible and help them get to their next place. Our discussions around culture fit focus heavily on our value of "Be Kind" and as we scale, it becomes more and more important not to bring jerks, politicos, and ladder-climbers onto the team -- that's the culture fit that is important. I'm wondering what mixed messaging you have noticed around our diversity and inclusion efforts? We're proud to be 44% women worldwide and 16% underrepresented in the U.S. With the addition of our head of inclusion, diversity, equity, and belonging recently, and the creation of the diversity recruiting program, we're trying to accelerate our progress and become an example for other software companies. We encourage you to bring your point of view and join us to help in our focus on making this a company that reflects the communities around us.

Sounds like you must have had some struggles here and I'm sorry about that. While our management team, and especially the c-suite, get along and enjoy working together, we have few relatives on our leadership team. Maybe it just seems like we are closer in relations than we are. We do heavily encourage employee referrals (27% of all hires last year and we paid $120k in referral bonuses), most of these hires were outside the management team. In that group are many friends and family -- and we love that since these relationships make UT a better place to work. Last year and the year before, we promoted or gave new positions to over 30% of the employees that started the year with us -- something we are really proud of. I think you are off base with your thoughts on our panel. Given the volume of tests performed to get to $100M+ in ARR, those 4 people would be working 100s of hours a day to get 'em done. :) While we don't really disclose the size of our panel, we do know that our tests are filled rapidly and performed quickly. I think you might be off in your estimation by a huge magnitude.