Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 87 reviews)); "Culture WAS great until the buyout" ((in 74 reviews)); "Great benefits such as:" ((in 42 reviews)); "good pay easy remote fixable time" ((in 26 reviews)); "1) Flexible work from home schedule" ((in 21 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 21 reviews)); "Constant layoffs within the past year." ((in 15 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews)); "Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.1

52% would recommend to a friend

(183 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Ratings by category

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

183 reviews

Reviews about "Culture"

Return to all reviews

2.0

May 11, 2018

Executive Mismanagememt

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good group of people

Cons

High staff turnover. Forced attempt to create a culture that is juvenile and does nothing to improve the business values needed to be successful.

4.0

Apr 14, 2018

Exciting company with growing design team and culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Everyone is super nice and open to helping each other out - The product has matured a lot in the last couple years and there are a ton of exciting stuff in development - Healthy work/life harmony - Product and Engineering is very remote friendly - Exiting product opportunities and a lot of autonomy in how each squad gets to shape the product

Cons

- New design team means new design culture. It takes a lot of patience and tenacity to try to make a cultural change throughout the company - Not every department understands what design means just yet, but that can be said for any company; even "design-driven" ones. - Middle management is a bit lackluster - There's a bit of volatility and shake-up in leadership in all departments

UserTesting Response

Hi! Yes, there's been more than a bit of shakeup lately :) and we really hope everyone will hang in with us while we get settled and get to know each other. We see this as a Marketing/Brand led company and hope to infuse this everywhere. I've been at design-led companies in the past and it is really exciting! Career growth is a hot button for me and I'm starting to review each area and set a plan for what is needed. Feel free to ping me with your thoughts and we can map this together.

5.0

Apr 9, 2018

Great place to grow and do great work

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great culture, ego free design team, you learn a lot while doing meaningful work. While the company is growing and maturing and this can be hard, I think the culture supports this kind of growth really well, in that it truly allows itself to make mistakes and learn.

Cons

Company is in a state of change

Viewing 136 - 138 of 183 Reviews

Jobs at UserTesting

Strategic Inside Sales Representative