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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (183 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by category

      3.6

      Work/Life balance

      3.6

      Compensation and benefits

      3.2

      Culture & values

      3.2

      Diversity & inclusion

      3.2

      Career opportunities

      3.1

      Senior management

      Ratings by demographic groups

      Reviews by job title

      183 reviews

      Reviews about "Culture"

      Return to all reviews
      3.0
      Oct 12, 2016

      everyone is nice, no one really knows what's going on

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -positive culture -lots of the usual Silicon Valley bells and whistles (massages, food, ping pong) - lots of attempts to listen to feedback (via a lot of internal surveys) -benefits are competitive (low base salary however)

      Cons

      -most of management at the mid-level has no experience in management and it shows -low salary -poor communication from management to lower ranks = equals a lot of ambiguity on basics like "what do we do?" "what services do we offer?" "how much does it cost?" -low moral since a slew of layoffs earlier in the year. -Very high rate of employee turnover, lots of hiring, lots of firing as well.Would not recommend applying here as they don't seem to have a grasp of their hiring needs, lots of questions around job stability

      5.0
      Aug 9, 2016

      A Truly Incredible Company & Amazing Culture

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - People here are awesome to each other - Great product that keeps getting better (best qualitative remote research platform on the market, period) - Perks! Not just meaningless perks, but the ones that actually improve our lives, both daily and longterm. Foods, events, clubs, outings, education stipends (highly encouraged to use them) - Best CEO I've ever worked for - a mentor, generous with his time, sincere in caring about employees. Lastly, something big here. Start-ups don't usually leave themselves open to keeping the same employees for years and letting them spread their wings by trying on new roles. Usually, you see that in bigger companies. If you look on LinkedIn, you'll see employees that have been here 3+ years will usually have multiple titles under their belts - this is a good sign. We employees have the opportunity to expand our abilities, promote or move into other teams or roles, and continue to grow as employees and as people.

      Cons

      - Being a SaaS product with a significant professional services component has made it tough to find the right way to give the right support to both self-service and full-service customers. - You will need to make an effort to get your voice heard. Communication is improving, but more timid folks can feel left in the dark or powerless, while meetings/initiatives can be overpowered by extroverts.

      4.0
      Jun 15, 2016

      Pleasant enough

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nice perks (snacks, massages, etc). People are very nice.

      Cons

      Lack of communication between departments. Lack of a CMO.

      Viewing 151 - 153 of 183 Reviews
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