Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 88 reviews)); "Culture WAS great until the buyout" ((in 72 reviews)); "Great benefits such as:" ((in 45 reviews)); "Good pay to work ratio" ((in 27 reviews)); "1) Flexible work from home schedule" ((in 19 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Horrible senior leadership/ lack of leadership." ((in 22 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 7 reviews)); "Promotions were political and based on favoritism, not results." ((in 5 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

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UserTesting

UserTesting reviews

3.1

52% would recommend to a friend

(182 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Ratings by category

3.5

Work/Life balance

3.5

Compensation and benefits

3.1

Diversity & inclusion

3.1

Career opportunities

3.0

Culture & values

2.9

Senior management

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

182 reviews

Reviews about "Culture"

Return to all reviews

5.0

Jun 13, 2014

A company that feels like family

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The two things I love most about UserTesting are the people and the culture. The people here are ridiculously nice, smart and hard-working. Folks are a pleasure to work with and it really feels like we're in this together. The culture is great because it feels like family. All of us are free to be ourselves.

Cons

UserTesting has the same challenges as any other fast-growing startup. Now that we're getting bigger we need to spend more time thinking about ways to encourage communication between our different departments.

5.0

Dec 30, 2013

A great company with incredibly talented people!

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Top to bottom, this is an absolutely fantastic company to work for. It's really impressive how great a job the management team has done of finding people who fit the culture and blend well with the current employees. More than anything else, the folks at UserTesting do a great job of empowering you to play to your strengths. I've worked at companies where middle managers try to force processes on people and stifle creativity. At UserTesting, if you have a good idea that can help the company grow, everyone around you will do what they can to help you make it happen.

Cons

I think as the company starts to grow more rapidly, it will be important to figure out ways to retain many of the talented people who are helping to grow it.

5.0

Nov 27, 2013

Small fast-growing business with an intelligent, very talented team.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Great coworkers and culture. Serious business with a working revenue model. A product that's easy to get behind. The CEO encouraged us to post anonymous reviews here.

Cons

Keeping up with the growth and roadmap is intense. Be ready to work as hard as you've ever worked!

Viewing 178 - 180 of 182 Reviews

Jobs at UserTesting

Insights Partner

Remote

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Strategic Inside Sales Representative

Bellevue, WA

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