Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has been stable over the past 12 months.

How satisfied are employees working at UserTesting?

55% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.2 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 91 reviews)); "UserTesting has a great culture" ((in 78 reviews)); "Great benefits such as:" ((in 38 reviews)); "Good pay to work ratio" ((in 28 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 23 reviews)); "Horrible senior leadership/ lack of leadership." ((in 19 reviews)); "Constant layoffs within the past year." ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 9 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)

Eric Johnson

61% approve of CEO

53% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (577 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews

2.0

Jul 9, 2023

Merger showed incompetence in leadership even more

Sales

Recommend

CEO approval

Business Outlook

Pros

- Good base pay - Work from home

Cons

- Targets unachievable for most Sales - Chaotic leadership team in the EU with no guidance or market strategy, just do more and try to get your number is the best idea they come up with. - There is no supportive culture, and since the merger, that only worsened - Layoffs are poorly handled and also hitting the wrong people

5.0

Jul 7, 2023

Good place to start

Full stack engineer

Recommend

CEO approval

Business Outlook

Pros

People first policy they take it seriously

Cons

Not many, perhaps the pay is under market

3.0

Jul 6, 2023

Buyout Ruined Company Culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You can work from home. Pay is nice. Benefits package better than most. (though this may have changed after the buyout, my role was impacted.)

Cons

The typical stuff that comes with sales. A LOT of comparison to your colleagues. If you're a high performer, you can get away with shady activity (including doing deals in other's territories/verticals).

Viewing 202 - 204 of 577 Reviews

Jobs at UserTesting

Strategic Accounts Director

Remote

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Director, Segment Marketing

United States

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Partner Sales Director

UserTesting

UserTesting reviews

Company ratings over time

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Reviews by job title

Merger showed incompetence in leadership even more

Good place to start

Buyout Ruined Company Culture

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